Manager Application Development and Support - Remote

Ryder Supply Chain Solutions • Miami, FL

1d • $100,000 - $140,000 • Remote

About The Position

Applications Support Manager will supervise and lead a team of engineers that will be responsible for the stability, accessibility and performance of production application environments which support Transportation Management operations

Requirements

• Analytical/technical ability and problem solving/troubleshooting skills
• Strong oral, written, and coaching communications skills
• Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors) to produce high quality work with minimal supervision
• Quickly learn new applications and new technologies
• Ability to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need, and be able to discuss technical solutions in a non-technical manner
• Organization skills with the ability to prioritize work effectively
• Detail-oriented with excellent follow-up practices
• Bachelor's degree required in transportation, logistics and computer science or business
• Four (4) years or more in IT, preferably in transportation and/or logistics required
• Four (4) years or more remote technical support preferred
• Five (5) years or more transportation management applications, preferably with JDA preferred
• Five (5) years or more as a leader managing resources required
• Service Now intermediate preferred
• Microsoft Office intermediate required
• Linux and Unix knowledge/experience intermediate preferred
• Performance Monitoring and analysis intermediate preferred
• Transportation Management Systems intermediate required
• Microsoft SQL and Oracle SQL to create, select, execute and delete statements intermediate preferred

Nice To Haves

• Lean background in quality management (preferred)

Responsibilities

• Manage, support, and train staff to ensure they can work inside their boundaries to complete their jobs effectively
• Lead application delivery leads in the support of production applications.
• Oversight of level 3 incident resolutions, performance monitoring, and continuous feedback loop with the focus on obtaining application environment stability, reliability and efficiency
• Collect and report metrics to senior management on application environment status
• Think innovatively to improve customer’s application experience through automation, process improvement, and service
• Understand project and customer support needs to develop resource forecasting
• Provide end-user application installation, configuration, support and trouble shooting.
• Work as part of the IT staff to ensure end-users have and are able to utilize the IT infrastructure as it pertains to their specific daily job duties as well as assist with the network upgrades.
• Proactively learn new technologies to support applications as they become part of the Ryder portfolio
• Work closely with Project and Team Managers to provide status and other required information
• Work directly with software development to assist in the creation and maintenance of information systems infrastructure and data integration supporting all aspects of daily business operations.
• Performs other duties as assigned.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager