Manager - AOG Operations

United Airlines•Arlington Heights, IL

About The Position

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Requirements

Associate degree or related experience
Minimum 7-10 job experience in airline or logistics industry
Must maintain daily liaise with Line Maintenance operational groups – i.e., Maintenance Control, Line Maintenance, Engineering, Warehousing, Internal & OSV shops, OPS Director, Quality Control, Tooling, etc
Strong Communication Skills
Experience managing a team
Focusing and guiding others in accomplishing work objectives
Ability to work weekends and holidays
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree or related experience
Experience with query-language or other programming languages (SQL, Python,etc)
Strong operations and analytics skills

Responsibilities

The AOG Operations Manager oversees 24/7 Logistical Operations Center to ensure timely processing of AOG material requests.
The manager will supervise personnel in planning, scheduling and assignment of group workloads.
Management of logistics effort in support of AOG grounded aircraft utilizing company inventories in excess of $1.8B.
Provide parts support effort for aircraft MEL/Placard/DF/CF recovery activities as well as handle purchasing of AOG material.
The manager will manage loan and accommodation sales of company assets to other airlines and borrowing of aircraft parts from other airlines.
Manage leasing of high dollar aircraft parts from OEM, Boeing, Goodrich, etc. to support OOS aircraft.
Supervise air charter logistics activities to support OOS aircraft, materials/mechanics. This would include narrow/wide body international engine movement.
The manager will also support GeM Missions and provide AOG Tooling movement and tracking.
Provide other departments with the data necessary to perform root cause analysis on events affecting dispatch reliability.
Responsible for providing a safe and enjoyable working environment through timely and effective communication, with emphasis on Dignity and Respect.
Schedules borrowed part removals, and works closely with the line stations to ensure manpower availability
Coordinates with Engineering, Inventory Planning and Boeing Technical Support to determine correct part (s) needed for borrow removal and determines best method of obtaining parts
Purchase aircraft parts from approved sources, including other airlines and aircraft parts brokers at the best overall cost to the company to support borrowed parts removals
Initializes non-routine log pages to track the borrow removal. (Special access required from Q.C)
Processes Accommodation Sales Requests
Ensures proper parts certification and works with Q.C
Supervisors to work out regulatory issues
Converts borrowed parts from other airlines both locally and internationally into a purchase or R.I.K. (Return in Kind) to avoid grounding aircraft due to minimum ground time
Works closely with the parts Pooling Administrator to evaluate pooling opportunities versus borrowed parts costs
Initializes and deletes serial numbers in the SCEPTRE data base as necessary (Special access required from Q.C.)
Works closely with the Repair and Modification Group / Internal Repair Shops to expedite parts required to effect the removal of costly borrowed parts
Works closely with A/C Records to ensure borrowed serial number numbers are tracked properly in SCEPTRE
Works closely with Controllers Group on discrepancies regarding loans/borrows/sales
Ensures the accuracy and appropriate aircraft effectivity to support borrowed parts removals by researching part numbers using IPC's (Illustrated Parts Catalogs)
Monitors AOG desk compliance with established Pooling agreements
Performs all the duties of the AOG job function as required
Maximize Loan revenue generation for United, while ensuring UAL’s Service Level targets are maintained throughout the Loans process
Ensure root cause analysis/trends driving borrows is accomplished to reduce potential for future AOG events
Develops and maintains strong airline and supplier relationships
Manage the logistics effort in support of AOG A/C and Placard/MEL/DF/CF recovery activities and Loans, Borrows and Accommodation Sales
Oversee all aspects of the operational support – i.e., develop work & bid schedule, attendance and vacation
Personnel Mgt. and Training of team members to ensure a high degree of performance and inter departmental cooperation while working in a high stress environment with real time constraints
Provide management oversight and direction of the Loans, Borrows and Accommodation Sales department and support implementation of strategic AOG initiatives
Business Services (Loan revenue generation, borrows cost reduction and inventory ownership alternatives alliances