Vice President AOG Mobile Service Units

EXCLUSIVE JETS LLC•Raleigh, NC

About The Position

The Vice President of AOG Mobile Service Units is a senior leader responsible for the strategic leadership, operational performance, and expansion of the company’s mobile maintenance response network within a FAA Part 145 MRO environment. This role ensures rapid, compliant, and cost-effective field response to AOG events while upholding the highest standards of safety, regulatory compliance, and customer satisfaction. The VP serves as a key member of the MRO Senior Leadership Team, overseeing 24/7 mobile response operations, workforce planning, technical capabilities, logistics coordination, and P&L performance for all mobile units supporting flyExclusives Part 135 operations and external customers.

Requirements

Bachelor’s degree in aviation, Engineering, Business, or related field.
FAA Airframe & Powerplant (A&P) Certificate required.
Minimum 10+ years of aviation maintenance experience, including 5+ years in senior leadership.
Demonstrated leadership within a Part 145 Repair Station environment.
Extensive AOG operational management experience.
Proven P&L management responsibility.
Strong knowledge of FAA regulatory requirements.
Ability to travel on short notice.
Microsoft Office Suites
Corridor
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally.
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools minimally.
Sitting: able to sit for long periods of time in meetings, working on a computer daily.
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor regularly.
Walking (including routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces regularly.

Nice To Haves

Master’s degree
Experience managing multi-aircraft fleet support programs.
Prior leadership of mobile or remote field service teams.
Experience supporting top 15 Part 135 operators AOG Mobile Service networks.
Lean/Six Sigma certification or operational excellence background.

Responsibilities

Develop and execute long-term strategy for AOG Mobile Service Units aligned with MRO’s growth objectives.
Expand nationwide mobile response capabilities, including new base locations, state and FOB authorizations, and strategic partnerships.
Identify market trends and customer demands to enhance service offerings and competitive positioning.
Lead capital planning for mobile assets, tooling, support equipment, and technology investments.
Oversee 24/7 AOG response operations ensuring rapid dispatch, effective troubleshooting, and efficient return-to-service.
Establish and maintain KPIs including response time, dispatch reliability, on-time return-to-service, and customer satisfaction metrics.
Implement continuous improvement initiatives to enhance safety, quality, and operational efficiency.
Ensure effective coordination between flyExclusive Part 135 or customer’s maintenance control, MSU dispatch, quality, and supply chain teams.
Ensure full compliance with FAA Part 145 regulations and other applicable authorities.
Maintain strict adherence to company RSQCM procedures and Safety Management System (SMS).
Oversee audit readiness and corrective action processes related to mobile operations.
Champion a safety-first culture across all mobile teams.
P&L responsibility for the AOG Mobile Services division.
Develop and manage annual budgets, forecasts, and cost controls.
Optimize pricing strategies for AOG events, service contracts, and deployments.
Improve margin performance through operational efficiencies and resource optimization.
Lead a team of MSU Dispatchers, mobile team leads, and field technicians.
Drive workforce planning to ensure proper coverage across time zones and aircraft platforms.
Oversee hiring, training, and development programs for mobile technicians.
Foster a high-performance culture emphasizing accountability, technical excellence, and customer responsiveness.
Serve as the senior leader point-of-contact for flyExclusive Part 135, Part 135 operators, and Part 91 operators during critical AOG events.
Support Business Development in contract negotiations and major account strategy.
Participate in industry events and represent the company in customer and regulatory forums.
Develop service level agreements (SLAs) and performance guarantees where applicable.
Implement world class systems, real-time tracking tools, and mobile reporting solutions.
Leverage predictive analytics and reliability data to reduce repeat AOG events.
Drive modernization of mobile service platforms and tooling capabilities.
Support adherence to company policies, procedures, and directives.
Perform additional duties as assigned.