Manager AMI Operations

NiSource • Merrillville, IN

2d • Hybrid

About The Position

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We’re more than an energy provider—we’re a team committed to innovation, inclusion, and growth. At NiSource, you’ll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact. AMI Operations is where the utility’s digital transformation becomes real. It is the point where advanced technology, data intelligence, and day‑to‑day utility operations converge to change how the organization actually works. As utilities move toward more automation, distributed energy resources, electrification, and advanced analytics, AMI becomes the foundation for everything that comes next. Leading the AMI Operations team means shaping the systems and processes that will define the utility’s next decade of modernization. This Manager of AMI Operations is responsible for owning the long-term management, coordination, testing, and planning of the advanced metering infrastructure (AMI) and meter systems applications. In this role you will also manage all meter-related firmware upgrades and releases. Lastly, you will ensure the accurate configuration of the Meter Data Management System (MDMS) and the timely delivery of the billing determinants to the billing system.

Requirements

• Bachelor's Degree or equivalent work experience
• 10+ years of experience in utility operations
• 5+ years of experience with utility revenue metering.
• Authorized to work in the United States without requiring sponsorship.

Nice To Haves

• Advanced Metering Infrastructure

Responsibilities

• Responsible for socializing to all other stakeholders the AMI system performance, backlog and trending of AMI alerts and alarms, configuration of AMI functionality, and data delivery to centralized NiSource data storage and analytics tools.
• Manage and own testing and approvals of the metering system and remote meter software and firmware upgrades.
• Manage, monitor, analyze, troubleshoot, and ensure timely repairs of the AMI system, network, and associated equipment through coordination with the responsible field operations teams.
• Manage and own the day-to-day AMI system health issues and activities.
• Be a subject matter expert for all components (software, firmware, equipment, communications, collectors, repeaters, modems, and ancillary devices used operations of the AMI Network).
• Own stakeholder relationship with Billing and Customer teams to ensure read schedules run in accordance with billing schedules, data collection services and data delivery services.
• Own stakeholder relationships with meter field personnel, customer service, IT, warehousing, data analytics and all crew personnel to ensure the AMI system operates in alignment with business and operational needs.
• Responsible for financial and budgetary management of the Electric AMI Operations team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager