AMI OPERATIONS ANALYST I

VERSANT POWER•Bangor, ME

About The Position

AMI Operations Analysts are responsible for the day-to-day monitoring and maintenance of AMI (Advanced Metering Infrastructure) operational systems, including the AMI communication network, as well as the large commercial and industrial metering system (MV-90) and the Meter Data Management (MDM) system. Through these systems, the company collects electric meter data used to support outage management, remote connects and disconnects, billing, load settlement, power quality, data analysis, and identification of potential safety issues. AMI Operations Analysts ensure system performance, address exceptions promptly, and keep impacted departments informed. The AMI Operations Analyst I serves as a core supporting resource responsible for monitoring electric meter data, handling exceptions, and performing operational activities within a collaborative team environment. This role ensures meter reads are consistently received and validated, meter events are reviewed, and any issues are communicated, triaged, and addressed in a timely manner in accordance with operational procedures.

Requirements

Associate degree in Information Systems, Business, or a related field preferred.
Some professional experience in a utility or telecom operations environment preferred.
Knowledge of utility operations and metering concepts preferred.
Knowledge of Customer Service and Field Service business processes preferred.
Experience using the Cayenta Customer Information System (CIS) preferred.
Demonstrated proficiency with Microsoft Office applications (Word, Excel, and PowerPoint) required.
Strong technical, analytical, and organizational abilities, with excellent attention to detail.
Effective problem-solver who can troubleshoot issues independently and collaboratively with peers and vendors.
Quick learner who is comfortable working across multiple software systems.
Strong written and verbal communication skills, with a willingness to ask questions and seek clarification to ensure understanding of processes and expectations.
Able to prioritize and multi-task effectively, adapting quickly to changing operational needs and high-priority issues while maintaining quality results.
Provides excellent customer service to internal stakeholders and thrives in a collaborative, team-focused environment.

Responsibilities

Monitor meter data collection systems for read-rate performance and system health indicators.
Investigate meter events and alarms, following documented processes to ensure that meter-related issues and potential safety concerns are addressed promptly and consistently.
Monitor data validation and estimation processes within the Meter Data Management (MDM) system.
Review, triage, and resolve exceptions in the meter data collection and MDM systems.
Respond to daily inquiries from internal customers, including Billing, Customer Contact Center, Load Settlement, T&D Dispatch/Schedulers, Power Systems Technical, and Meter Operations representatives.
Prioritize incident and problem management activities to ensure efficient and effective resolution.
Create field service orders in the CIS system for meters requiring on-site investigation.
Document processes, troubleshooting steps, and outcomes to support team knowledge sharing.
Adhere to standard IT Service Management processes, including incident, problem, and knowledge management.
Provide after-hours support, including weekends and holidays, as part of an on-call rotation.
Perform other related duties as assigned, including designated responsibilities during System Restoration events.