Manager, Americas Revenue Management Platform IT

Eisai • Nutley, NJ

6d

About The Position

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s human health care (hhc) mission. We’re a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer’s disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you. Analyzes business and technical processes to formulate and develop new and modified business information processing systems. Develops, maintains, and establishes operational specifications for systems considering such things as information flow, volume, ad hoc reporting, analysis and document format. Represents the business unit to define requirements and business cases for the technology developments. Coordinates with business and technology teams ascertaining system requirements, such as program functions, output requirements, input data acquisition, execution of users acceptance and may coordinate testing, and system techniques and controls. Requires knowledge of computer system capabilities, business processes, and workflow. Essential Functions Systems Technologies Leadership Drive definition of future state solution architecture by establishing strong business relationships, creating a strategic roadmap for realizing the vision, and articulating technology impact to business processes and the overall function. Provide strategic oversight of relevant technologies and platforms. Monitor industry & technical trends and recommend appropriate technologies and platforms to accommodate evolving regulatory requirements, user needs and business and functional requirements. Lead the development, support and rollout of relevant technologies and platforms. Accountable for overall quality and delivery of technology solutions. Application Support and Operations Management Manage the development, deployment, monitoring, maintenance, upgrade, and support of relevant and platforms with business and IT and stakeholders as required. Oversee provision of end-user services, including technical support services. Coordinates and monitors support activity daily. Escalates major incidents within the IT organization and/or cloud provider. Communicates support status on a regular basis. Ensure managed service partners are meeting established SLAs. Oversees SaaS provider system and support performance. Manage IT assets and software components and liaise with infrastructure teams for hardware and equipment asset management, as required. Assist in negotiations and administer vendor, outsourcer, and consultant contracts and service agreements, as required.

Requirements

• College diploma or university degree in the field of computer science, information science, management information systems, or business administration.
• 5-7 years related work experience in pharmaceutical domain designing, implementing, and supporting Enterprise-grade Revenue Management (Contracting, Gov’t Pricing) oriented technical solutions (e.g., Model N Powered N) meeting complex business requirements.
• Minimum 4 years’ experience supporting /administering Model N Power by N SaaS platform.
• Demonstrated skills in helping negotiate priorities and resolving conflicts among project and functional stakeholders.
• Demonstrated ability to influence and drive adoption of new technologies, processes, and solutions.
• Strong problem-solving and software triage skills with ability to work cross-functionally in a fast-paced and rapidly changing work environment to dissect root cause of issues creating the best solution for Eisai considering quality, cost, and speed requirements
• Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting, and describing complex technical subjects.
• Excellent interpersonal and collaborative skills with a strong customer-centric focus are necessary.
• Strong project management with ability to plan, organize, prioritize, and work effectively in a constantly fast paced and changing dynamic environment.
• Consistent demonstration and embodiment of Eisai company core values Collaboration, Excellence, Innovation, Integrity, Passion, Patient/Stakeholder Centricity.
• The ability to work at all levels of the organization to develop a vision for platform roadmaps and maintain consensus around the strategic direction allowing us to meet Eisai business needs.
• Strong understanding of project management principles and Systems Development Life Cycle standards and familiarity with agile software delivery methodologies such as Scrum.
• Experience in managing application / system changes in accordance with computer system validation, 21 CFR Part 11 and GxP policies and /or Regulatory Controls (e.g., SOX- Sarbanes-Oxley)

Responsibilities

• Drive definition of future state solution architecture by establishing strong business relationships, creating a strategic roadmap for realizing the vision, and articulating technology impact to business processes and the overall function.
• Provide strategic oversight of relevant technologies and platforms.
• Monitor industry & technical trends and recommend appropriate technologies and platforms to accommodate evolving regulatory requirements, user needs and business and functional requirements.
• Lead the development, support and rollout of relevant technologies and platforms.
• Accountable for overall quality and delivery of technology solutions.
• Manage the development, deployment, monitoring, maintenance, upgrade, and support of relevant and platforms with business and IT and stakeholders as required.
• Oversee provision of end-user services, including technical support services.
• Coordinates and monitors support activity daily.
• Escalates major incidents within the IT organization and/or cloud provider.
• Communicates support status on a regular basis.
• Ensure managed service partners are meeting established SLAs.
• Oversees SaaS provider system and support performance.
• Manage IT assets and software components and liaise with infrastructure teams for hardware and equipment asset management, as required.
• Assist in negotiations and administer vendor, outsourcer, and consultant contracts and service agreements, as required.

Benefits

• Employees are eligible to participate in Company employee benefit programs.
• For additional information on Company employee benefits programs, visit https://careers.eisai.com/us/en/compensation-and-benefits .
• Certain other benefits may be available for this position, please discuss any questions with your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager