Manager, Aftermarket Order Management

Carrier • Charlotte, TN

1d • $120,000 - $168,000

About The Position

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. Carrier Global has a role open for an Order Management Manager to drive customer on-time-delivery for the Replacement Components business in North America. Partnering closely with Sales, Manufacturing, Supply Chain, and Customer Service, the Manager will play a critical role in driving customer delivery assurance and delivering world-class customer satisfaction.

Requirements

• Bachelor’s degree
• 3+ years of experience in order management, customer fulfillment, supply chain management, or operations
• Must be able to stand for prolonged periods of time during an 8–10 hour shift to maintain production flow
• Ability to travel up to 25% of the time
• Must be eligible to work in the US without sponsorship now or in the future

Nice To Haves

• Masters degree
• Strong analytical, and problem-solving skills, with a track record of driving process improvements and operational efficiencies
• Exceptional communication and interpersonal skills
• SAP experience
• Advanced degree or certification in supply chain management (e.g., APICS CPIM, CSCP)
• Experience working in a customer facing role
• Experience working with 3PL partners

Responsibilities

• Drive customer on-time delivery metrics which are aligned with customer expectations.
• Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
• Partner with Sales and Customer service to manage escalations and priorities, driving execution with Operations.
• Foster strong relationships to facilitate smooth communication between customers and internal stakeholders
• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Benefits

• Employees are eligible for benefits, including:
• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance
• This position is entitled to short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level