Sr Manager, ERP Aftermarket Order Management O2C (REMOTE)

RTX•Pittsburg Landing, TN

2d•Remote

About The Position

RTX launched oneRTX focused on leveraging the scale of our three business units to improve collaboration, cost structure, productivity, and performance. The oneRTX: Process & Systems Transformation (PST) project is one of several major, multi-year initiatives under oneRTX that align to our goals as a company and optimize how we work, how we operate and how we deliver to our customers so that we can achieve our full potential. The intent of oneRTX: PST is to harmonize processes, tools, and metrics across RTX, while deploying a common enterprise resource management platform – SAP’s S/4 HANA. The result will be a common user experience across the businesses, real-time visibility into critical data, and automation of manual tasks to enable all employees to focus on value-add activities. With processes optimized and harmonized, we can leverage our scale so teams across RTX can share resources, leverage talent seamlessly and identify efficiencies. We will reduce cost and effort and improve performance as we break down silos and establish consistent ways of working. The Opportunity to Cash workstream is a comprehensive end-to-end process that handles the complete cycle of order management, from receiving request for proposals to finalizing the payment and close out. It is designed to optimize and integrate various functions within an organization to streamline and enhance the efficiency of managing customer transactions. This role leads activities to enable strategic initiatives, establish program framework for process design and decision capture, and drives the launch and execution of blueprinting activities.

Requirements

Typically requires a University Degree and minimum 10 years prior relevant experience OR and advanced degree in a related field and minimum 7 years of related experience OR in absence of a degree, 14 years of relevant experience.
Experience with large scale system implementation project.
Experience with SAP, MS PowerPoint, Word, and Excel and other applicable software.
Experience with aftermarket business processes in the areas of repair, returns, exchanges, loans, and warranty.
Ability to communicate with parties within and outside of own discipline along with executive leadership.
Ability to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.

Nice To Haves

Cross-functional knowledge of multiple work areas typically obtained through advanced education combined with aerospace and defense experience.
CORE (or equivalent) and project management expertise.
Knowledge of SAP integration between record to report and opportunity to cash.
Familiarity with critical hand off points between opportunity to cash and plan to sustain.
Work effectively in a matrix and team environment and collaborate across lines of business and function.
Scope and effectively manage multiple activities concurrently.
Align and translate strategy into specific goals, tactics, action plans and deliverables; clearly track and report progress to plan at both executive and working team level.
Identify critical organizational issues and root causes; provide objective, practical, data-driven solutions.
Develop and deliver sound, persuasive business cases that result in leadership action.
Work productively in a fast-paced, demanding environment (virtually as well as in-person).
Effectively lead and manage change.

Responsibilities

Drive business process for the Opportunity to Cash workstream in the following focus areas: Aftermarket Order Management and Return Order Management.
Partner with Digital and business units to evaluate and implement SAP and other tools that complement/enhance process optimization.
Partner with workstream leads in the business units to analyze recommendations for blueprinting to enable strategic goals identified in Global Design.
Maintain Business Process Hierarchy.
Maintain project plan for assigned responsibilities.
Lead planning activities to establish scope, timeline, and resource plan for the assigned opportunity to cash business processes.
Drive the execution of blueprinting activities inclusive of defining global process designs, standardizing metrics, and reporting, designing common information model, building global template, and testing for readiness.
Partner with business units and system integrator to plan and execute activities for the various phases of the project.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program