Manager, Order Monitoring & Management

Comcast • Boise, ID

3d

About The Position

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels. Job Summary This role manages an advertising operations team. It ensures digital and linear ad campaigns and creative are compliant and implemented in alignment with client expectations and internal standards. It leads technical implementation, testing, performance optimization, and reporting of advertisements across platforms. It drives workflow efficiency, operational quality, and cross-functional collaboration, while contributing to broader strategic and process improvement initiatives. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget. Job Description

Requirements

• Skills Collaboration, Communication, Process Improvements
• Education Bachelor's Degree
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• Relevant Work Experience 5-7 Years

Responsibilities

• Managing a team of supervisors and/or professionals responsible for fulfilling advertising campaigns across digital and traditional platforms
• Ensuring ads, copy and creative are executed as sold and meet all contractual, compliance, and formatting requirements
• Overseeing timely and accurate upload, tracking, delivery and verification of campaigns, and creation of daily traffic schedules
• Leading resolution of technical and operational issues, investigating discrepancies and ensuring root causes are addressed
• Implementing change management and operational plans to seamlessly implement new workflows and technologies, including adoption, trial and quality assurance processes
• Monitoring live campaign performance, copy execution and inventory usage, reallocating, optimizing or communicating as needed to meet delivery goals
• Developing and refining processes for tracking delivery performance and generating campaign, copy and operational reports
• Collaborating with sales and partner teams to resolve scheduling conflicts and fulfill delivery requirements
• Recruiting, hiring, training, and mentoring department staff, ensuring clear goals that align with the company's Operating Values
• Participating in operational planning; contributing to departmental strategies, allocating team resources, monitoring key performance indicators and enforcing SLAs
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager