Manager, Advising Services-10

Austin Community College • Austin, TX

1d • Hybrid

About The Position

Oversees and coordinates daily advising operations and staff to ensure consistent and effective delivery of academic advising services across assigned campuses. Supports student success, retention, and completion by ensuring advising practices are consistent, and data-informed.

Requirements

• Academic advising models and student success strategies.
• Principles of leadership, management, and team development.
• FERPA, ADA, Title IX, and compliance regulations.
• Degree audit systems and academic planning tools.
• Texas Success Initiative (TSI) requirements.
• Project management and operational coordination.
• Data-informed decision-making and continuous improvement processes.
• Supervising, coaching, and evaluating staff.
• Communicating effectively with multi-cultural students and employees.
• Managing multiple priorities and adapting to change.
• Analyzing data to support decision-making and improvement.
• Conflict resolution and performance management.
• Building collaborative relationships across departments.
• Using technology for advising, case management, and reporting.
• Proficiency in Microsoft Office and related software tools.
• Three (3) years of related work experience, including one (1) year of supervisory experience.
• Completion of the ACC Supervisor Certificate Series Program may satisfy the supervisory experience requirement.
• Bachelor’s degree in Education, Counseling, Student Affairs, or related field.
• Four years of related experience OR Associates Degree and two years of related experience can be substituted for the required education.

Nice To Haves

• Supervisory or leadership experience in a college advising or student affairs setting.
• Experience leading functional areas or projects in higher education.
• Familiarity with advising technology, student information systems, and CRM platforms.
• Master’s degree in Higher Education Administration or related field.

Responsibilities

• Manages day-to-day advising operations, ensuring adherence to established protocols, schedules, and service standards.
• Supervises and evaluates staff, including hiring, training, coaching, and performance management consistent with ACC policies.
• Monitors advising caseloads, student progress, and success metrics; develops interventions and strategies to enhance retention and completion.
• Collaborates with Academic Deans, Student Affairs, and Institutional Research to analyze advising data, identify trends, and improve service delivery.
• Leads implementation and ongoing assessment of proactive advising models, ensuring equitable student experiences.
• Oversees student appeals, academic progress standards, and compliance-related advising processes (e.g., TSI, course load approvals).
• Ensures staff maintain current knowledge of programs, pathways, and institutional policies impacting advising.
• Manages budgets, staffing, and resource allocation for assigned area.
• Represents Advising Services in collegewide initiatives and committees.
• Performs academic advising as needed.
• Performs other duties as assigned.

Benefits

• Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager