Manager, Admissions Performance and Insights

Compass Health Center•Chicago, IL

23h•$68,000 - $95,000

About The Position

Manager, Admissions Performance & Insights is a strategic leader responsible for overseeing all KPI driven operations within the business development and admissions function. This role ensures integrity, accuracy, and timely delivery of business development and admissions data, supports operational excellence, and drives continuous improvement through data-driven insights. The manager will manage reporting, quality assurance, staff performance insights, and process optimization, directly impacting the business development and admissions team’s effectiveness and the organization’s growth.

Requirements

Bachelor’s degree in Human Services, Analytics, Data Science, Healthcare Informatics, or related field (Master’s preferred)
3+ years of experience in process improvement, data analysis, preferably in healthcare or admissions operations
Advanced skills in data visualization tools (e.g., Power BI, SQL, and Excel)
Strong communication, leadership, and team development skills
Experience with performance management, coaching, and process improvement methodologies.
Project management/process improvement skills

Nice To Haves

Master's degree preferred
5+ years of experience (ideally with some operational exposure)

Responsibilities

Inform strategic planning: Provide leadership with data-backed insights to help them set targets and implement effective strategies for long-term growth.
Improve risk assessment: Use data to identify and assess potential risks associated with new initiatives or projects, allowing for better planning and integration.
Evaluate performance: Analyze the performance of different projects, team members, marketing initiatives and operations to quickly determine what is working well and what areas are underperforming.
Streamline processes: Analyze existing workflows to identify bottlenecks and inefficiencies, use analytics to suggest data-driven improvements, lead process improvements across cross-functional teams
Reduce operational costs: Use data to identify areas of waste, optimize resource allocation, and improve the efficiency of operations like supply chain management.
Implement real-time dashboards: Create, enhance, and populate dashboards that provide immediate insights into key performance indicators, enabling faster decision-making and reaction to issues.
Collaborate with cross-functional teams: identify and implement process enhancements.
Understand referent/customer behavior: Analyze customer data and feedback to understand needs, preferences, and pain points, which can inform process development and service improvements; including call auditing recordings for analytics
Enhance referent/customer experience: Gather and analyze data on customer interactions to identify opportunities to improve service, build loyalty, and increase satisfaction.
Conduct market research: Use analytics to gain a deeper understanding of the competitive landscape and market dynamics to inform strategic planning.
Identify new revenue streams: Analyze market trends and existing data to uncover new business opportunities and revenue-generating activities.
Increase customer lifetime value: Develop predictive models that use historical data to target referrals with personalized offers, encouraging repeat referrals.
Optimize strategies: Use market analysis and customer data to set competitive strategy
Support strategic partnerships: Analyze potential partners and market data to identify and evaluate collaborations that can create new opportunities and value.
Improve lead generation and conversion: Analyze marketing data to identify the most effective channels for prospecting and qualifying leads, then work with leads to improve conversion rates.
quarterly BD incentive payout calculations
referral/admit attribution
territory and rep dashboards
performance tracking
administering comp plan model