Manager, Accounts

DSV•Van Buren, AR

6d•$71,000 - $107,000

About The Position

The Account Manager has responsibility for managing and growing the client relationship on one or more accounts under the direction of an Account Director or Client Partner. The Account Manager provides client and project team leadership, develops mid-senior level client relationships, and is regarded by the client as a trusted advisor. The Account Manager serves as the leader of a specific Critical Mass project team, which partners with a specific vertical client set. They are responsible for client satisfaction, account revenue growth, and overall business profitability in services delivery.

Requirements

Bachelor's degree or higher in one of the following areas: business, marketing, communications, e-business engineering, or computer science
5 years of Account Management experience in an Internet Marketing, Advertising, or Management Consulting discipline
Relevant industry experience in Technology, Automotive, Retail, Travel and Hospitality, Financial Services or Consumer Goods.
Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies
Demonstrated skills in managing fiduciary relationships including pricing, margins, discounting, cost factors, etc.
Knowledge of programs, projects and knowledge management processes and toolsets
Relationship management skills; demonstrated skills in negotiation and leadership
Motivated self-starter able to work in a client environment with a remote team
Demonstrated excellence in written and oral communications, including outstanding presentation skills
Possesses a comprehensive and detailed knowledge of issues within e-business, including a strong working knowledge of third-party solution providers
Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills related to program and account management
Ability to handle multiple tasks simultaneously
Team orientation, particularly working with remote or decentralized team

Responsibilities

Manages account relationship with select client organization(s)
Responsible for the success and satisfaction of the individual client relationships
Grows the client relationship in terms of revenue generated and account profitability
Develops position as confidante with senior managers within client organization
Builds new relationships with senior managers within client organization
Responsible for client satisfaction, while targeting 100% client reference-ability
Capable of selling the complete range of company’s services
Creates opportunities for deeper collaboration and interaction and reinforces the client's status as an innovative participant in the creation of cutting-edge solutions
Provides leadership, support, and ongoing guidance to members of the project team
Serves as the Company conduit and internal champion for client initiatives
Provides Company's internal teams with appropriate insight into client's strategic business initiatives
Maintains current knowledge of industry structure, trends, initiatives, and issues
Good understanding of best practices and solutions across functions
Understands marketplace dynamics and key players
Oversees the development of detailed proposals and statements of work with the support of core team members
Proactively sells and manages customer expectations and communicates project and profit risks to Company team and client