Manager, Accounts Receivable (Reconciliation and Customer Support) (Onsite)

Weedmaps•Irvine, CA

22h•Onsite

About The Position

As an Manager, Accounts Receivable specializing in Reconciliation and Customer Support, you will play a critical role in optimizing revenue cycles, strengthening customer relationships, and ensuring financial accuracy across the organization. You’re a collaborative, customer-centric finance professional who excels at problem-solving, building high-trust partnerships, and leading cross-functional initiatives. In this role, you will oversee account reconciliation, support escalated customer inquiries, and drive continuous improvement across systems and workflows. The impact you'll make: Lead, manage, and optimize the end-to-end Accounts Receivable function related to outstanding balances. Oversee and analyze a complex portfolio of client accounts, ensuring financial integrity, timely payment collection, and clear documentation of account activities. Partner closely with Sales, Legal, Finance, and Customer Success to assess account standing, address contract or billing discrepancies, and align communication strategies for high-impact or sensitive accounts. Serve as the primary escalation point for complex customer inquiries, demonstrating exceptional professionalism, empathy, and financial expertise in every interaction. Monitor, analyze, and report on aging, reconciliation discrepancies, payment trends, and delinquency drivers; provide management with insights to support forecasting, policy adjustments, and process improvements. Utilize Salesforce, ERP platforms (SAP or similar), and advanced Excel to manage data, perform reconciliations, identify anomalies, and streamline reporting workflows. Develop, refine, and enforce standard operating procedures, identifying automation and efficiency opportunities across A/R, reconciliation, and customer support functions. Manage and mentor A/R team members, providing training, feedback, and coaching to elevate performance and ensure consistency in customer experience and financial accuracy. Lead or contribute to cross-functional projects that enhance financial operations, strengthen compliance, improve internal controls, and increase customer satisfaction. Ensure adherence to company policies, audit requirements, and regulatory guidelines, maintaining a high standard of data integrity and documentation. Provide direct leadership and day-to-day direction to A/R team members, including supervision, workload prioritization, and guidance on complex reconciliation and customer support issues. Make decisions on account escalation resolution, reconciliation approaches, payment plans, and write-off recommendations, balancing financial risk, compliance, and customer impact. Hire, train, coach, and evaluate team members, including conducting interviews, setting performance expectations, and delivering regular feedback and performance reviews. Establish and maintain consistent workflows, standards, and coverage models to ensure accuracy, timeliness, and a high-quality customer experience. Identify development needs and process improvement opportunities, partnering with leadership to implement training, system enhancements, and operational improvements.

Requirements

Bachelor’s degree (BS/BA) in Accounting, Finance, Business Administration, or equivalent professional experience.
5+ years of experience in Accounts Receivable, billing operations, or financial reconciliation roles.
3+ years of customer service or client-facing experience, with a strong track record of resolving complex billing or account issues.
2+ years of Salesforce experience, including reporting, case/ticket management, and workflow optimization.
Advanced Excel skills, including data analysis, VLOOKUP/XLOOKUP, pivot tables, and reconciliation tools.
Exceptional written and verbal communication skills, with the ability to clearly explain financial concepts to non-finance stakeholders.
Strong organizational, leadership, and prioritization abilities in a fast-paced, high-volume environment.
Demonstrated ability to work independently, exercise sound judgment, and solve complex operational or financial issues.

Nice To Haves

Experience with SAP or comparable ERP systems, including reporting, reconciliations, and financial workflows.
Proven ability to adapt to evolving tools, systems, and business requirements.
Track record of process improvement, automation, or project leadership within A/R or financial operations.
Experience training, mentoring, or leading team members, with a focus on skill development and operational excellence.

Responsibilities

Lead, manage, and optimize the end-to-end Accounts Receivable function related to outstanding balances.
Oversee and analyze a complex portfolio of client accounts, ensuring financial integrity, timely payment collection, and clear documentation of account activities.
Partner closely with Sales, Legal, Finance, and Customer Success to assess account standing, address contract or billing discrepancies, and align communication strategies for high-impact or sensitive accounts.
Serve as the primary escalation point for complex customer inquiries, demonstrating exceptional professionalism, empathy, and financial expertise in every interaction.
Monitor, analyze, and report on aging, reconciliation discrepancies, payment trends, and delinquency drivers; provide management with insights to support forecasting, policy adjustments, and process improvements.
Utilize Salesforce, ERP platforms (SAP or similar), and advanced Excel to manage data, perform reconciliations, identify anomalies, and streamline reporting workflows.
Develop, refine, and enforce standard operating procedures, identifying automation and efficiency opportunities across A/R, reconciliation, and customer support functions.
Manage and mentor A/R team members, providing training, feedback, and coaching to elevate performance and ensure consistency in customer experience and financial accuracy.
Lead or contribute to cross-functional projects that enhance financial operations, strengthen compliance, improve internal controls, and increase customer satisfaction.
Ensure adherence to company policies, audit requirements, and regulatory guidelines, maintaining a high standard of data integrity and documentation.
Provide direct leadership and day-to-day direction to A/R team members, including supervision, workload prioritization, and guidance on complex reconciliation and customer support issues.
Make decisions on account escalation resolution, reconciliation approaches, payment plans, and write-off recommendations, balancing financial risk, compliance, and customer impact.
Hire, train, coach, and evaluate team members, including conducting interviews, setting performance expectations, and delivering regular feedback and performance reviews.
Establish and maintain consistent workflows, standards, and coverage models to ensure accuracy, timeliness, and a high-quality customer experience.
Identify development needs and process improvement opportunities, partnering with leadership to implement training, system enhancements, and operational improvements.

Benefits

Physical Health (Medical, Dental & Vision)
100% employer-paid premium for employees
Up to 80% coverage for dependents
Company HSA contribution with the High Deductible Health Plan
401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
Basic Life, Voluntary Life and AD&D Insurance options
Supplemental, voluntary benefits
Student Loan Repayment/529 Education Savings with a monthly company contribution
FSA (Medical, Dependent, Transit and Parking)
Voluntary Life and AD&D Insurance
Critical Illness Insurance
Accident Insurance
Short- and Long-term Disability Insurance
Pet Insurance
Identity theft protection
Legal access to a network of attorneys
PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
Paid parental leave