Manager, Account Manager

Fivetran • Oakland, CA

3h • Hybrid

About The Position

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
The Manager of Account Management leads a team responsible for owning and growing revenue across an existing customer base. This role is accountable for net revenue retention, including upsell, cross-sell, renewals, and accurate forecasting, while ensuring customers expand their usage in line with business value.
This leader ensures the team executes a scalable, data-driven commercial motion, balancing strong customer relationships with disciplined pipeline management, forecasting rigor, and predictable revenue outcomes.
This is a full-time, hybrid position based out of our Oakland, CA, or Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Requirements

• 5+ years of experience in SaaS account management, sales, or revenue leadership, with prior people management experience preferred.
• Proven success owning revenue in a consumption or usage-based pricing model.
• Strong command of forecasting methodologies, pipeline inspection, and revenue analytics.
• Demonstrated ability to coach teams on commercial strategy, negotiation, and value-based selling.
• Excellent cross-functional collaboration and executive communication skills.
• Comfortable operating in fast-paced, ambiguous environments with evolving processes.

Responsibilities

• Lead, coach, and develop a team of Account Managers responsible for renewals, expansions, and revenue growth.
• Own team performance against revenue targets, including consumption growth, upsell, cross-sell, and renewal outcomes.
• Establish and enforce forecasting discipline, ensuring accuracy across pipeline, renewals, and expansion revenue.
• Drive consistent account planning and expansion strategies aligned to customer usage patterns and value realization.
• Partner cross-functionally with Customer Success, Marketing, RevEx, Deal Desk, and Product to ensure seamless execution across the customer lifecycle.
• Inspect pipeline health, deal quality, and renewal readiness; proactively address risk and slippage.
• Optimize processes, tools, and operating cadence to support efficiency in a high-volume, high-growth environment.

Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed