Manager, Account Management
About The Position
Overview Our North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation. • The Community Institutions sales team focuses on the delivery of turnkey payment solutions and consulting support, while leveraging Mastercard’s strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard’s community Institutions issuers. This includes optimizing existing volume and growing net new volume through selling Value Added Services to Mastercard issuing customers. • The Account Manager is responsible for a portfolio of Mastercard Principal issuers (banks and credit unions) with the objective to help the financial institutions to compete and grow their business by providing solutions that (i) deepen and expand cardholder relationships, (ii) optimize portfolio performance, and (iii) innovate to deliver more targeted and flexible digital solutions. • As part of the Processor & Community Institutions Team, the role is to be bold and innovative partners that win by leveraging the best of our combined assets. We operate as one team, across the aisle with Processor Account Management and Business Development, to develop and execute joint strategies driving innovative payment solutions to our customers that deliver a superior experience and meaningful value to our customers.
Requirements
- Business experience with related sales and management experience in the payments industry
- Demonstrated track record of planning, managing and closing complex, competitive sales effort and project management
- Excellent strategic thinking and analysis skills and a proven track record of creating solutions that increase revenue
- Ability to manage and grow internal and external cross functional relationships and partnerships
- Ability to manage a large customer set with varying and diverse issues and pain points, establishing relationships up and down throughout the organization.
Responsibilities
- Enable our Mastercard issuers to deliver more value to its cardholders, customers, and members.
- Identify opportunities for portfolio growth and optimization by using data tools and knowledge of customer, deliver the opportunities to the customer and devise plans for implementation, and, with the customer, execute on the plans.
- Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
- Provide consultative industry and Mastercard insights and expertise via business reviews conducted 1:1, 1:few, or via 1:many webinar depending on customer size.
- Manage pipeline of Value Added Services sales to customers, deliver presentations with solutions targeted at customer pain points, and manage through enrollment and execution process. Track pipeline via use of tools such as salesforce.com to ensure visibility throughout the organization.
- Drive customer engagement and growth by delivering thought leadership, training, and operational support through webinars, newsletters, and advisory forums; execute targeted outreach and scalable campaigns; coordinate educational programs and office hours; and track engagement metrics to inform strategy and optimize issuer performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
