Manager, Account Management
About The Position
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more. About the role The Manager of Account Management is responsible for the excellent delivery of services across all lines of business. This role requires strong communication skills and imaginative, bold thinking in all situations. At times, the Manager must be able to lead teams, composed of various internal resources, partners, and customer resources.
Requirements
- 3+ years of leadership experience
- Strong background across the 401(k) retirement product life-cycle.
- Demonstrated ability to manage account managers in a fast paced environment
- Must be detail oriented, organized, ability to multi-task and work independently.
- Communicate with confidence, professionalism and empathy.
- Remain composed in high-stress situations and convey empathy for our customers and your employees.
Responsibilities
- Communicate the strategy for service delivery for high-visibility and high-touch customer relationships across strategic and account managed teams.
- Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Human Interest.
- Ensure that account managers are regularly communicating with assigned accounts, set expectations and negotiate priorities appropriately.
- Develop highly effective relationships across all departments.
- Proactively manage, measure, and track individual contributors' caseloads and performance, and manage accordingly.
- Recognize and resolve systemic issues to prevent them from repeating.
- Work with internal partners to document, track, and support compliance with service level agreements.
- Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new services, processes, and tools.
Benefits
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
