Manager, Account Management (IC)

CVS Health

3d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Hiring preference given to candidates residing on ET Position Summary The National Accounts Senior Account Manager (SAM) works as a team with Account Executives to maintain high service standards to grow & retain membership in an assigned book of business. Achieve cross-sell growth, retention targets & customer satisfaction levels.

Requirements

• 5-10 years of individual cross sell, growth/retention targets and customer satisfaction levels.
• 5-10 years of creating collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
• Executes tactical components of the account team’s business plan for each customer.
• Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
• Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.
• Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
• May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively.
• Takes the lead on management of the integration of client’s and Aetna’s internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
• Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).
• Insurance license for Life and Health Producer in residence state required within 90 days of hire

Nice To Haves

• 5-10+ years sales and/or account management experience.
• Proven track record of maintaining customer accounts through exceptional service.
• Must be detail oriented & able to multi-task.
• Bachelor's degree or equivalent work experience

Responsibilities

• Maintain high service standards to grow & retain membership in an assigned book of business.
• Achieve cross-sell growth, retention targets & customer satisfaction levels.
• Creating collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
• Executes tactical components of the account team’s business plan for each customer.
• Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
• Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.
• Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
• May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively.
• Takes the lead on management of the integration of client’s and Aetna’s internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
• Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees