Manager 1, Facilities Operations
About The Position
The Manager 1 is responsible for all zone maintenance activities—both scheduled and unscheduled—across assigned buildings. Primary duties include responding to facility issues as they arise and performing preventative maintenance to ensure the ongoing safety, functionality, and efficiency of university facilities. The Manager 1 reports to the Zone/Shift Leader but may also receive direction from district, zone, and central operations leadership. Responsibilities include delivering high‑quality customer service, supporting a wide range of facilities management functions, and integrating environmental sustainability initiatives into daily operations. The position also prepares estimates for billable work performed by zone maintenance staff. The Manager 1 serves as the direct supervisor for maintenance personnel performing facilities-related work. Supervisory responsibilities include training staff, developing daily work schedules, forecasting maintenance needs, conducting performance reviews, administering corrective action, and managing attendance. The position also coordinates and oversees contractors and university personnel in collaboration with other zone and district leaders. When needed, this role may provide short-term coverage for zone or district leadership. Additional responsibilities include adhering to all safety practices and procedures; maintaining clean and safe work areas and equipment; attending required meetings; ensuring accurate and complete documentation; and communicating effectively with customers, coworkers, and supervisors through written, electronic, and verbal communication. The role may be subject to changes in shift, work hours, days, and/or location based on operational needs. It may require participation in on-call and holiday rotation and is subject to 24‑hour emergency call. In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17, this position is designated as essential (short-term status) and alternate (long-term status). Employment is contingent upon the successful completion of a criminal background check.
Requirements
- Bachelor’s degree or equivalent experience.
- Valid Ohio driver's license and satisfactory driving record
- Minimum of 3 years of relevant experience.
Nice To Haves
- 4–8 years of relevant experience preferred.
- Ability to read and write common sentences and perform calculations involving fractions, decimals, and percentages.
- Nine months of experience or 900 hours of training in more than one skilled trade (e.g., electrical, plumbing, masonry, carpentry, locksmithing, painting/decorating, welding, landscaping, refuse management, HVAC, construction equipment operation), including related safety practices.
- One month of budgeting experience or one course in budgeting.
- Three months of management/supervision experience or three related courses.
- Excellent written and verbal communication skills at all organizational levels.
- Strong problem‑solving and decision‑making abilities.
- High level of technical competence related to facilities maintenance and building systems.
- Demonstrated history of safe operation of equipment and vehicles.
- High standards of honesty, integrity, trust, openness, and respect for individuals.
- Flexibility, strong interpersonal skills, and self-direction.
- Proven ability to build and lead high-performing teams.
- Ability to manage conflict effectively.
- Strong customer service orientation.
- Three years of supervisory experience in facilities maintenance within an institutional or hospital environment.
- High school diploma or GED.
- Working proficiency with Microsoft Office and other relevant software.
- Comfort using an iPad, CMMS, and Kronos work management systems.
- Ability to climb ladders and lift up to 50 pounds.
Responsibilities
- Responding to facility issues as they arise
- Performing preventative maintenance
- Delivering high‑quality customer service
- Supporting a wide range of facilities management functions
- Integrating environmental sustainability initiatives into daily operations
- Preparing estimates for billable work performed by zone maintenance staff
- Training staff
- Developing daily work schedules
- Forecasting maintenance needs
- Conducting performance reviews
- Administering corrective action
- Managing attendance
- Coordinating and overseeing contractors and university personnel
- Adhering to all safety practices and procedures
- Maintaining clean and safe work areas and equipment
- Attending required meetings
- Ensuring accurate and complete documentation
- Communicating effectively with customers, coworkers, and supervisors through written, electronic, and verbal communication
Benefits
- Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
