Management Analyst II - MEDMS System Support Analyst

State of Maine•Augusta, ME

1d•Remote

About The Position

This position provides professional and technical advice and assistance to system users in over 370 school administrative units and 87 private schools on complex assignments, and coordinates problem resolution activities with vendors, and other department and school unit personnel. This position tests and helps develop implementation of new systems, develops, and implements new procedures and recommends organizational changes to improve data quality and program efficiencies. Work is performed under limited supervision and may include supervision of temporary and contracted helpdesk staff.

Requirements

Knowledge of school operations relative to data collection and data recording methods
Knowledge of State and federal education data reporting requirements.
Knowledge of data collection and interpretation methods and techniques, validation, and reporting
Knowledge of educational information management systems
Knowledge of the theories, principles, and practices of school organization and data workflows
Ability to communicate effectively to provide quality customer service
Ability to develop recommendations for the revision of policies and procedures regarding education data collections
Ability to implement new systems, policies, and procedures regarding education data collections
Ability to oversee, review, evaluate, and direct the work of others
Ability to effectively communicate complex information about data to system users.
Eight (8) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.

Nice To Haves

Preference will be given to candidates that have experience with data systems or reporting platforms, strong analytical skills, and the ability to communicate technical information clearly to a wide range of users.

Responsibilities

The MEDMS Support Analyst provides professional, technical, and analytical support to ensure accurate collection, validation, and reporting of education data across school administrative units, vendors, and internal teams.
The position develops and maintains system documentation and user guidance, supports data quality and compliance with state and federal reporting requirements, and assists with system troubleshooting and workflow improvements.
This role collaborates closely with program staff and Helpdesk teams to resolve complex data issues, supports training and user communications, and helps ensure timely, accurate data submissions that inform policy decisions and operational planning

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.