Managed IT Support Specialist
About The Position
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
- BA/BS, preferably in computer science or a related field.
- 2+ years experience technical experience in a service business.
- All candidates extended an offer must pass a drug screen and background check
Nice To Haves
- MSP experience a plus.
Responsibilities
- Provide friendly, professional customer service to clients
- Quickly troubleshoot and resolve technical issues in a ticket queue
- Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
- Support disaster recovery backup solutions
- Extensive Experience troubleshooting printers, scan to email and file
- SonicWALL, Palo Alto and Meraki routers and firewalls experience
- Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc.
- Solid experience in managing Active Directory and GPOs
- Experienced managing and supporting VM Ware and Hyper V servers and environments
- Comfortable with troubleshooting LAN and WAN technologies
- Handle escalated tickets as needed
- Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
- Work with vendors/partners as needed to resolve client issues
- Provide detailed documentation and explain resolutions for escalated issues
- Maintain high level of client satisfaction
- Work in a team environment and communicate effectively
- Escalate service issues that cannot be completed within agreed service levels
- Responsible for entering time and expenses in ConnectWise as they occur
- Work through a daily schedule in ConnectWise that has been established through the dispatch process
- Enter all work as service tickets in ConnectWise
- Maintain certifications required for position
- Ability to multi-task and adapt to changes quickly
- Ability to de-escalate situations
Benefits
- CorCystems offers a great benefits package with a substantial healthcare subsidy for employees.
- Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
