Make It Center Assistant I (Hourly)

Austin Community College • Austin, TX

23h • $23

About The Position

To support the planning and implementation of operations, programs and events, technologies, and experiences within the Make It Center (MIC). The person in this position will serve in a role that best fits their strengths in one of the following engagement areas (see below for area-specific descriptions, duties, and tasks): 1. Operations & Guest Experience 2. Programming & Events

Requirements

• Demonstrated delivery of excellent customer service.
• Maintaining an established work schedule, with possible evenings and weekends for specific events.
• Ability to problem solve dynamic and complex challenges and communicate effectively with fellow staff members and MIC guests.
• The ability to work independently within departmental policies and guidelines.
• Effectively using interpersonal and communication skills, including the use of tact and diplomacy.
• Collaborating with multicultural internal and external partners, students, faculty, staff, and community members.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Demonstrate proficiency with standard office software.
• Some high school education

Nice To Haves

• Experience with IT/AV technology facilitation and support, including virtual reality, video conferencing and presentation, and 3D printing and laser cutting technology.
• Experience facilitating programs and events intended for ages 16-24.
• Bilingual - Spanish speaking.
• Associate's degree or higher

Responsibilities

• Assist staff and guests of the MIC in navigating experiences, using equipment, and connecting to resources.
• Provide support and front-line customer service for visitors to the MIC and community or college events designed to promote the MIC.
• Participate in special projects, programs, events, and tours as needed.
• Test, support, and provide feedback about user experience related to supplies, technology and equipment, and products in the MIC.
• Answers inquiries, provides information, and resolves or communicates problems or concerns related to programs and events, guest experience, space use, services, and equipment within the MIC.
• Uphold college policies and procedures related to MIC operation, programs, and service delivery.
• Serves as an Ambassador of the MIC to promote the MIC to students, faculty, staff, and external community members.
• Supports the daily operations of the Make It Center (MIC), including opening and closing the space, ensuring that operational and customer service standards are met and exceeded. This includes serving guests, maintaining and supporting the use of equipment, setting up spaces for various events and programs, and facilitating a welcoming and engaging guest experience.
• Maintains facilities to ensure a clean and safe environment for all guests.
• Performs clerical and data entry support for reporting and planning purposes, such as utilization reports, guest satisfaction, equipment condition, and staffing coverage needs.
• Maintains inventory of MIC equipment, displays, and demonstrations.
• Supports the daily programming of the Make It Center (MIC). This includes setup and teardown, serving guests, maintaining and supporting the use of equipment, and facilitating a welcoming and engaging guest experience.
• Assists staff in the fabrication and creation of program items with the MIC’s maker technologies.
• Assists staff with troubleshooting and maintaining MIC’s maker technologies.
• Supports, maintains, and replenishes inventory of MIC programming supplies, equipment, and furniture.

Benefits

• Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED