Maintenance Manager
Quarterhill•Pleasanton, CA
•$100,000 - $120,000
About The Position
The Maintenance Manager - Operations will be responsible for delivering technical excellence and outstanding customer service in a team environment. This position will manage a team of maintenance technicians to ensure tolling equipment performs optimally while also being the point of contact for the client.
Requirements
- Bachelor’s degree (BA) from an accredited four-year college or university
- 5 Years tolling experience
- Minimum 2 years’ supervisory/management experience, preferably in the field of system integration or enterprise solution implementation
- Or equivalent combination of education and experience
Nice To Haves
- PMP Certification desired but not required
- Ability to understand detailed system workflows
- Understanding business rules per RFP requirements for contract
- Understanding all contract KPI requirements for correct staffing levels to maintain hardware and software operations
- Maintaining large-scale 24x7 revenue collection systems
Responsibilities
- Lead project team to provide 24x7 system uptime for all aspects of the operational tolling system.
- Work with multiple functional groups to define scope, budgeting, forecasting, for continuous operational delivery for project.
- Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the teams.
- Drive cross functional team implementation and communication for best known practices across all operational aspects of project.
- Matrix operational management oversight over software operation, technical operations, network/sysadmin operations, and direct operational management over local hardware maintenance operations per contract requirements.
- Drive system performance ensuring all contract required metrics are maintained and all performance audits are completed and passed for each project performance requirement.
- Translate customer requests and requirements into functional specs for all maintenance activities.
Benefits
- Paid days off (i.e. vacation, sick days, bereavement leave)
- Health and Dental plans
- Retirement plans
- Employee and Family Assistance Program (EFAP)
- Employee referral program
- Employee Stock Purchase Program (ESPP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
