Maintenance Dispatch Center Deputy Supervisor
About The Position
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise. The Maintenance Dispatch Center Deputy Supervisor is responsible for supervising a team of Maintenance Dispatch Coordinators of ILD’s Maintenance Dispatch Center in Virginia. The Maintenance Dispatch Center Deputy Supervisor oversees the coordination and support of the Enforcement Technology Equipment Maintenance and Repair Program, involving 24/7, 365-day shift operations.
Requirements
- Bachelor’s degree in operations management or related discipline OR
- High school diploma or GED and 4+ additional years of a combination of education and supervisory-level experience may be substituted.
- 3+ years related maintenance support experience, preferably in a large-scale contracting environment
- CBP Background Investigation (BI) required
- Ability to exercise independent judgment and reasoning skills
- Demonstrated supervisory skills
- Demonstrated project management skills
- Ability to plan, organize, schedule, and direct varied programs and tasks involved within the daily activities of the contract
- Ability to adapt and realign skills in changing or emergency environments
- Ability to work nights, weekends, and holidays as required
- Critical thinking and problem-solving skills, strong work ethic, ability to be a self-starter, and the desire to work and succeed in a
Responsibilities
- Work with the Maintenance Dispatch Center Supervisor and is responsible for the day-to-day management of the ILD Operations Center
- Assist with the management and oversight of the quality control of all incoming phone calls fielded by the Maintenance Dispatch Coordinators
- Supervise/Manage/Coordinate (as necessary) Work Order planning and scheduling so that the best support is provided
- Act as the MDC Supervisor when the MDC Supervisor is not available
- Oversee a team of Maintenance Dispatch Coordinators
- Work with various functional areas in evaluating existing processes and identify process improvement opportunities to drive business results (i.e., cost reductions, operational efficiencies, adequate controls, etc.)
- Ensure employees in functional areas follow established procedures and generate finished work product under time and budgetary constraints and ensure service yields the expected outcome and meets established goals
- Assist in the definition of business requirements, analysis of the business case, and development of project plans
- Anticipate problems and work to mitigate risks
- Interface with contract managers and customers
- Prioritize service calls for assistance from various field activities and dispatch them to technicians and vendors for repair
- Perform analysis of the ETP database for accuracy and follow up on existing and historical trouble calls
- Provide reports on maintenance, inventory, and supply chain activities as requested
- Coordinate with multiple third-party vendors for quality and timely repair activities as needed
- Review and submit Operational Status Reports
- Manage and coordinate the operations center personnel's work schedule.
- Responsible for the overall direction, development, and evaluation of twelve team members by carrying out supervisory responsibilities according to company policies and procedures and applicable laws
- Supervise, schedule, train, mentor, and assist staff and make recommendations
- Guide professional development
- Responsible for subordinate employees’ performance reviews
- Other duties as assigned
Benefits
- At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
