Maintenance Analyst

Robot.com•Boston, MA

3d•Onsite

About The Position

The Maintenance Analyst is a full-time, on-site role embedded directly in our warehouse robotics operations. This is a hands-on position for engineers and technical professionals who want to work with real autonomous systems in production environments -- not in a lab. You will be responsible for the day-to-day technical health of our robot fleet, supporting both field operations and logistics at your assigned warehouse facility. New hires receive structured onboarding and field training, giving you a strong operational foundation before you own your site independently. For candidates early in their engineering careers, this role offers rare, direct exposure to deployed robotics at scale with clear paths into operations leadership, systems engineering, and beyond.

Requirements

Bachelor's degree (or in final year of completion) in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering -- or equivalent technical discipline
Demonstrated hands-on aptitude with hardware, electronics, or mechanical systems (coursework, projects, internships, or personal builds all count)
Strong analytical and problem-solving skills
Effective written and verbal communication in English
Ability to work on-site full-time at the assigned campus location
Ability to lift and handle equipment as part of normal operations

Nice To Haves

Experience with robotics, autonomous systems, IoT, or embedded devices
Familiarity with Linux, networking, or mobile connectivity troubleshooting
Prior field technician, lab assistant, or operations support experience
Experience with inventory or asset management systems

Responsibilities

Maintain the robot fleet in optimal mechanical, electrical, and software condition at all times
Perform hardware diagnostics, repairs, and component replacements as needed
Execute and document all robot interventions, including remote and on-site troubleshooting
Support and implement software updates across the fleet
Ensure each robot has required SIM card and data connectivity; maintain SIM-to-robot tracking log
Manage tools, spare parts, and asset inventory -- keep records current and follow procurement protocols
Support hardware and software field testing as directed
Prepare maintenance reports on fleet health, incidents, and interventions
Serve as the primary on-site point of contact for operations stakeholders at your assigned facility
Oversee daily fleet deployment and recovery
Monitor fleet aesthetics and functional readiness; address issues proactively
Ensure warehouse partners and operational endpoints have all systems in place to operate with the robot fleet
Meet operational shift requirements and KPIs, including manual robot loading and direct operational support when required
Ensure facilities, vehicles, and other company assets are properly managed and compliant with applicable state and local requirements
Conduct inventory cycle counts within the warehouse
Coordinate shipping of spare parts, robots, marketing materials, and other company assets
Maintain accurate operational and performance reports as required
Occasionally support facility engagement, marketing, and growth activities