Maintenance Administration / Dispatch

Premier Island Management Group•Pensacola Beach, FL

5d•$18•Onsite

About The Position

The maintenance dispatcher is responsible for the operation of the maintenance front office. The purpose of this position is to receive service requests from guests, owners, and other departments, dispatch maintenance technicians, keep work order logs, and process maintenance billing. Additionally, this position is responsible for excellent customer service in all aspects of maintenance operations.

Requirements

High school diploma required.
Customer service experience is required.
Accounting training
Customer service training
MS Office applications training or relevant experience
Valid Florida Driver’s License.
Ability to work with minimum supervision and a high degree of autonomy.

Responsibilities

Receive service requests and work orders via telephone, e-mail, radio, or walk-ins and dispatch maintenance technicians.
Keep maintenance work order log and follow up with the customer to ensure excellent service
Respond to customer complaints and follow up to resolution.
Proper records keeping and work order filing.
Interact with another department on a day-to-day basis.
Communicate with owners and guests regarding maintenance issues.
Take minutes for maintenance meetings
Assist HOA accounting and HOA administration office personnel.
Participate in property-wide hurricane preparation process.
Other duties as assigned by the management.