Mainframe Business Specialist

Broadcom • Durham, NC

3d • Onsite

About The Position

For the MSD Mainframe Business Specialist organization, you will play a critical role in analyzing, supporting and optimizing our internal processes and programs that help support account renewal and solution adoption objectives aligned with attainment of business growth targets and operational excellence. This is an influential role, focused on close collaboration with cross-functional teams, departments and Divisions to analyze performance trends and identify opportunities for improvement that leads to implementation of processes that enhance efficiency and effectiveness in our MBS operations. In this rapid-paced and muti-faceted role, you are the glue of the organization and will be responsible for initiating and driving projects through to completion. At the same time, you will develop knowledge of the mainframe, understand how Broadcom mainframe products add value and the role of the mainframe in our customers’ businesses. Typical Role Definition Works in conjunction with internal and external cross-functional team members to coordinate MBS strategy and operations daily. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Is an effective communicator who can build productive internal and external working relationships. Has mastered most of the basic job duties and demonstrates an ability to quickly adopt and understand various tools, policies and procedures. Applicant will be required to develop a full understanding of the mainframe, its role in the data center, mainframe licensing and telemetry/SCRT, and software and services that run on the platform. The position requires consistently acting as an experienced, reliable, trusted resource for the MBS organization.

Requirements

• Experience working with customers, sales personnel and/or customer services a plus.
• Experience in related industry disciplines and technologies and related application experience.
• Experience resolving more complex issues and creating solutions.
• Education: Bachelor’s degree in Business Administration, Operations Management, IT, Sales or Finance plus 8+ years of experience in business operations, finance or a related field, preferably within the mainframe or IT industry or Masters degree and 6+ years of related experience
• Skills: Strong analytical and problem-solving skills with the ability to interpret complex data.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, BI tools).
• Excellent communication and interpersonal skills with the ability to collaborate effectively
• Knowledge of mainframe and industry best practices
• Office-based role with occasional travel
• May require working outside regular business hours to support operational needs or projects

Responsibilities

• Portfolio Resilience Analysis – Review and maintain detailed Portfolio Resilience Analysis records for all MSD Strategic accounts
• Oracle Engagement Cloud / Customer Adoption Record – Consistently review and keep up-to-date OEC / CARs
• Implement changes and controls in place that support long-term improvement with increased rigor, backed by scalable processes and business intelligence
• Establish plans and procedures to ensure organizational improvements are adopted and sustained
• Help prepare MBS organization participate in Annual Operating Plans (AOP), QBR (Quarterly Business Reviews) and Monthly Account Reviews with Value Streams
• Development and production of MBS Field Stories and Customer Success Stories
• Implement rules and guidelines in order to instill responsibility and accountability
• Serve as primary communications between internal cross-functional teams / departments and cross-BU teams, including:
• Host webcasts and internal meetings
• Develop and produce Partner Newsletter and Enablement Webcasts monthly
• Data Analysis and Reporting:
• Collect, analyze, and interpret complex data related to business operations and performance
• Develop and maintain dashboards and reports to provide actionable insights to management and stakeholders
• Assist in the development and execution of business strategies and operational plans.
• Process Improvement:
• Evaluate existing business processes and identify opportunities for optimization and automation.
• Collaborate with teams to design and implement process improvements that enhance productivity and reduce costs.
• Documentation and Training:
• Analyze business processes, procedures, and best practices to ensure consistency and compliance.
• Develop training materials and conduct training sessions for employees on new processes or systems.
• General:
• Lead or participate in a collaborative team environment
• Own and drive programs from concept to production
• Resolve potential issues before they occur
• Initiate projects and track milestones through weekly meetings and reviews.
• Manage risks and continually develop mitigation plans
• Drive Value Stream Interlock meetings and Account Reviews
• Always be looking to develop processes to improve program efficiency

Benefits

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company paid holidays
• paid sick leave and vacation time
• The company follows all applicable laws for Paid Family Leave and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees