Business Process Analyst- Mainframe Software Division
About The Position
The Business Process Analyst team in the Mainframe Software Division (MSD) at Broadcom is responsible of ensuring customers and Broadcom meet contractual Mainframe License and reporting obligations. The Business Process Analyst team’s mission and operational goals: Support the Mainframe MCL and MWP License Programs SCRT submissions and usage reconciliation (rollover/overage) An additional revenue engine for MSD outside of renewals, capacity increase, price increases, ect. Gain business insights to product usage (or shelf ware), product version (version currency) and adoption of features (recent investments) for sales and product owners Provides sales with insight to customer lifecycle of license programs for renewals
Requirements
- A successful Business Process Analyst candidate will have various skills and qualifications that help them solve problems using large amounts of data.
- Flexible team player who is able to interact and establish positive working relationships cross functionally and at all levels.
- Familiarity or working knowledge with Oracle, access database, or other relational databases
- Analytical and problem-solving skills
- Knowledge of data gathering, cleaning and transforming techniques
- Reporting and data visualization skills using software
- Data Warehouse Usage Experience
- Proficiency in Microsoft Excel
- Dependable - Ability to set and meet deadlines
- Ability to work in high-pressure situations
- Technical writing skills
- Excellent attention to detail
- Excellent organization and written and verbal communication skills.
- Quality Mindset - Ability to QA and troubleshoot data
- Bachelor's degree or global equivalent in a related field.
- Work Experience: Typically, 5 or more years of related work experience.
Nice To Haves
- Knowledge of SCRT Reports, Mainframe Contracts and Mainframe Pricing a plus
- Ability to navigate contracts to find specific phrases or information
Responsibilities
- Validate New MCL and MWP signed contracts against the SCRT Customer Setup (SCRT Billing Record) for the customer’s Annual Consumption Audit (True Up).
- Expertly navigate, research, trouble shoot and request Sales Accounting to make SCRT field corrections on the Oracle contract as needed
- Ensure that the SCRT reports submitted and the data is accurately sync through to customer’s SCRT billing record. Review and troubleshoot any inconsistencies.
- Work with the MCL Account team to review the customer’s account and to identify and resolve any inconsistencies (excluded LPAR, Machine Status change, and missing SCRT reports) before the true up date.
- Run various Incorta reports to maintain data integrity and identify any discrepancies, errors, ect. before the automated SCRT systems calculates the true up
- Maintain the information submitted by our internal and external customers
- Conduct monthly status calls with the different regional Account teams to review MCL customers for their annual consumption true up audit.
- Review and complete final annual MCL Consumption Audits (True Up) identifying if there is a rollover or overage.
- Site Mapping – Research for support Site ID# to map to the new customer number
- LPAR Change Request (Wolken support cases) – Receive, review and request necessary LPAR updates per the customer’s request.
- Monitor the SCRT Admin mail box - Respond to inquiries in a timely manner
- Identify process improvements and make recommendations for streamlining processes
- Participate in Special Projects while managing other responsibilities.
- Documenting and sharing learned best practices
- Become a subject matter expert and own a specific process
- Demonstrate comprehensive contract and system knowledge and critical thinking skills
Benefits
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company paid holidays
- paid sick leave and vacation time
- The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
