Main Village On-Demand Driver

Knightsbridge Capital Corporation • Greenough, MT

3d

About The Position

The role of this position is to deliver exceptional, on-property guest experiences through personalized service, on-demand transportation, amenity delivery, and thoughtful execution of special moments. This position plays a key role in creating seamless, memorable interactions while supporting overall resort operations and upholding Paws Up Montana’s luxury service standards.

Requirements

• High school diploma or GED required; college coursework or degree preferred
• Minimum of 2 years of hospitality or guest service experience; luxury or resort experience preferred
• Valid state driver’s license with a clean driving record
• Ability to multitask, prioritize, and remain organized in a fast-paced environment
• Strong interpersonal, communication, and problem-solving skills
• Professional demeanor with a passion for delivering exceptional guest experiences

Responsibilities

• Provide elevated, on-demand transportation throughout the property, including guest accommodations, dining venues, activity locations, and resort amenities.
• Fulfill and deliver special guest requests and amenities with precision, care, and discretion, ensuring timely and flawless execution.
• Create “wow moments” by anticipating guest needs and delivering personalized, memorable experiences that exceed expectations.
• Assist with group transfers and coordinated transportation needs, ensuring efficiency, comfort, and a seamless guest flow.
• Conduct engaging and informative property tours, introducing guests to resort offerings, experiences, and key locations.
• Greet and interact with guests in a warm, polished, and professional manner, addressing guests by surname when appropriate.
• Capture and communicate guest preferences and special details (“golden nuggets”) to enhance personalization throughout the stay.
• Support celebration moments such as birthdays, anniversaries, and special occasions through thoughtful amenity delivery and coordination.
• Maintain clear communication with guests regarding transportation timing, requests, or changes.
• Step in to assist different Guest Services functions as needed to ensure seamless resort operations.
• Conduct interior and exterior detailing of resort vehicles, ensuring all vehicles meet luxury presentation standards.
• Perform routine vehicle inspections to ensure cleanliness, safety, and readiness for guest use.
• Consistently demonstrate professionalism, gracious hospitality, and a service-oriented mindset with guests and team members.
• Conduct all guest interactions and service transactions in a legal, ethical, and confidential manner.
• Safeguard guest privacy and confidentiality before, during, and after each stay.
• Foster positive, respectful, and collaborative working relationships with all team members to promote a supportive and service-focused environment.
• Maintain a polished, clean, and well-groomed appearance that aligns with luxury resort standards.
• Perform all duties with a strong commitment to safety, attention to detail, and high-quality service execution.
• Uphold the values, service culture, and brand standards of Paws Up Montana in every guest touchpoint.
• Support all Guest Services team functions as needed.

Benefits

• Career Development and Advancement Opportunities
• Employee Assistance Program(5 free counseling sessions)
• Referral Bonus Program(Get paid $250 to recruit)
• Carpool Reimbursement($5-$20/Day)
• Employee Discounts on Merchandise(30% on select items in our retail store)
• Employee lunch provided

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED