Main Shop Service Supervisor
About The Position
This is an opportunity to lead a skilled team in a well-established shop where careers are built to last. Holt of California is known for its strong culture of teamwork, internal growth, and long-term employee success. In this role, you oversee operations in the Earthmoving Main Shop, ensuring quality work, safety, and customer satisfaction every day. It's a chance to use your leadership, technical knowledge, and problem-solving skills in an environment where people take pride in their work and the company supports their growth.
Requirements
- Prior experience leading or managing a team
- High school diploma or general education degree (GED)
- Five years of related experience and/or training, or equivalent combination of education and experience
- Valid California driver's license Class C or higher with a clear DMV driving record
Nice To Haves
- Prior experience with product sales or supervision in a leadership role
Responsibilities
- Coordinate daily shop operations and work assignments
- Directly supervise 7 to 15 employees, carrying out all supervisory responsibilities including hiring, training, planning, assigning work, evaluating performance, rewarding, disciplining, and resolving employee issues
- Communicate status of all work in process with customers
- Control operating costs including chargeable time, policy, rework, and other shop expenses, maintaining less than fifty percent chargeable time
- Evaluate skill levels of shop trainees and work with foreperson to align jobs with training steps
- Evaluate all employees and provide feedback
- Interpret and enforce Company policies and procedures including Safety, Employment, Warranty & Rework, and Shop policies
- Provide technical support as needed
- Collaborate with the Service Manager on changes in working conditions, efficiency improvements, safety goals, motivation plans, strategy planning, and budgeting
- Ensure customer satisfaction through quality service and communication
- Monitor work in process to meet labor and parts estimates
- Work with Product Support Sales Representatives (PSSRs) on accurate estimates and quotes
- Assist the Service Manager on large repair estimates considering all variables
- Support the Technical Communicator with technical issues or manufacturer questions
- Provide back-up support to service dispatch and field technicians
Benefits
- Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time.
- Career advancement opportunities and ongoing professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
High school or GED
Number of Employees
501-1,000 employees
