Main Shop Service Advisor - Smart Motors Toyota

Smart Motors Toyota•Madison, WI

3d•$65,000 - $120,000

About The Position

Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be! At Smart Motors, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Smart Motors teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Smart Motors we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT SMART MOTORS! Your Purpose as a Service Advisor: The Toyota Service Advisor is responsible for running a smooth, organized and customer focused service write-up area. You will also help in developing and implementing procedures to improve satisfaction, customer retention and customer pay labor dollars. The scope of work includes: Constant customer contact, required positive interactions with technicians and parts teams, use and the understanding of multiple computer or web-based systems, repair order/work order generation, tracking, review and completion. Compliance with all applicable laws, rules and regulations is vital as is individual punctuality, dependability, cooperation, and the ability to take direction.

Requirements

Previous service writing experience is preferred!
Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
A team-first always perspective with a desire to win together attitude.
An innate desire to help others in all ways possible.
Dedicated to creating meaningful outcomes in everything you do.
Welcomes difference by seeking, listening, and learning from diverse perspectives.
Authentically communicates with transparency, empathy, and kindness.
Forever curious and motivated by a passion for continuous improvement.

Responsibilities

Running a smooth, organized and customer focused service write-up area.
Developing and implementing procedures to improve satisfaction, customer retention and customer pay labor dollars.
Constant customer contact
Required positive interactions with technicians and parts teams
Use and the understanding of multiple computer or web-based systems
Repair order/work order generation, tracking, review and completion.
Compliance with all applicable laws, rules and regulations

Benefits

Competitive Pay: $65,000 - $120,000/year!
Flexible Work Schedule: Must be available to work during service hours/ 7:00am - 7:00pm; Monday - Friday
Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
Training and Development Opportunities for All Employees
Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
Educational Reimbursement: General and specialized technical automotive degrees
Employee Assistance Programs
Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

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