Experienced Ford Main Shop Service Consultant/Advisor
About The Position
Zeigler Ford of North Riverside is seeking an experienced Ford Main Shop Service Consultant/Advisor to join our high-volume service department. This role is ideal for a motivated professional who thrives in a fast-paced dealership environment, delivers exceptional customer service, and understands Ford service operations. If you have prior Ford dealership experience and are looking for long-term career growth with a respected automotive group, we want to hear from you. By joining Zeigler Ford, you become part of a brand that honors its legacy while investing in the future. We value service to our customers, our team members, and our community.
Requirements
- Previous Ford dealership experience required
- Minimum 1 year of experience in a service department (Service Advisor, Service Consultant, or Assistant Lane Manager)
- Strong understanding of automotive systems and maintenance procedures
- Proven track record of delivering exceptional customer satisfaction
- Ability to quickly identify and address customer concerns
- High energy, professional demeanor, and strong communication skills
- Excellent organizational and multitasking abilities
- Comfortable working in a fast-paced, high-volume environment
- Basic computer proficiency and ability to learn dealership management systems
- Ability to learn new technologies and manufacturer procedures
- Ability to lift up to 50 lbs and stand for extended periods
- High school diploma or equivalent
- Strong personal and professional integrity
Responsibilities
- Greet customers promptly and professionally upon arrival
- Obtain accurate customer and vehicle information
- Listen carefully and document vehicle concerns and symptoms
- Recommend maintenance and repairs based on vehicle age, mileage, and service history
- Prepare clear and accurate estimates for parts and labor
- Coordinate appointments and establish realistic completion timelines
- Arrange loaner vehicles when needed and verify insurance coverage
- Monitor repair progress and provide proactive updates to customers
- Ensure repair orders are completed accurately and invoices reconcile with work performed
- Review completed repairs with customers and explain all services and charges clearly
- Maintain high levels of customer satisfaction and retention
Benefits
- Health insurance
- Paid Time Off & Sick Leave
- 401(k) retirement plan
- Career advancement opportunities within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
