Experienced Automotive Service Advisor/Consultant
About The Position
Experienced Automotive Service Advisor/Consultant Join an Extraordinary Team at Harry Brown’s! Are you a driven, customer-focused professional who thrives in a fast-paced, team-oriented environment? Harry Brown’s is looking for an Experienced Automotive Service Advisor/Consultant who brings passion, professionalism, and a commitment to delivering exceptional service every day. If you’re ready to take your career to the next level with a respected, family-owned dealership, we want to meet you. As a key member of our service team, you will help create an unforgettable customer experience by guiding guests through their service needs with confidence and care.
Requirements
- Minimum 2 years of customer service experience (dealership experience preferred).
- Strong knowledge of automotive services and repair processes.
- Excellent communication and teamwork abilities.
- The ability to thrive in a fast-paced environment.
- Experience handling multi-line phone systems.
- Exceptional organizational and time-management skills.
- A calm, customer-first approach—even under pressure.
- Ability to use multiple computer programs efficiently and simultaneously.
- High school diploma or equivalent.
- A valid Minnesota driver’s license meeting insurability standards.
Responsibilities
- Warmly greeting customers and helping them feel welcome and supported.
- Listening carefully to customer concerns and offering knowledgeable recommendations.
- Scheduling service appointments and keeping customers informed throughout the repair process.
- Preparing accurate, transparent service and repair estimates.
- Ensuring every service is completed to the highest standard and to the customer’s satisfaction.
- Maintaining an organized, professional workspace.
- Staying current on automotive technologies and industry trends.
- Providing outstanding support to the reconditioning department, service director, and service/parts teams.
- Communicating clearly and effectively across departments.
Benefits
- Full suite of insurance options: Medical, Telehealth, Dental, Vision, Life, Voluntary Life, Accident, Critical Illness, and Legal Protection
- Paid Vacation & Sick Time
- 6 Paid Holidays
- Short- and Long-Term Disability Insurance
- 401(k) with company match
- Health Savings Account (HSA) & Dependent Care FSA
- Company events and small-team outings that make work more fun and more connected
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
