Mailroom Site Manager

The Millennium Group•San Francisco, CA

3d•Onsite

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Our client is leading technology company based in San Francisco, CA. We are looking for a collaborative and strategically oriented operations professional to lead our Logistics, Shipping & Receiving and Mail Services Program. Working in strong collaboration with our client's Workplace team, the Mailroom Manager is a full-time, onsite dedicated manager that is a subject matter expert in all aspects of logistics, mail services, shipping and all other related functions for our client. These include: - A staffed mail services center - All domestic and international shipping & receiving services, including creating customs documents for international shipments - Assistance with Americas shipping functions (partnering with local Workplace teams) - All incoming and outbound mail services - Mail digitizing services - Freight shipping - Notary Services - Tracking and responding to all customer requests - Processes that support E-Staff or high priority teams (e.g. Legal, AP, Talent) - Administrative functions including maintaining our operations Playbook and other documents

Requirements

Must have worked in a corporate environment
7-8 years' experience in mail and shipping operations
3-5 years' experience managing a team
Understands or is able to learn ticketing system for intaking, tracking and responding to customer requests
Depth of knowledge for processes, legal requirements, fees, etc. pertaining to domestic and international shipments
Understands client expectations for communication during any incidents with real or potential business impacts (e.g. suspicious package)
Excellent communication
Experience using GSuite applications (Google Drive, Google Docs, Google Sheets)
Proficient with mail scanning software and applicable mailroom management technology and tools

Nice To Haves

Experience working in a high-tech company preferred
Preferred experience in a fast-moving campus environment with high expectations

Responsibilities

Overseeing daily operations for all mail services and related services
Ensuring our Shipping & Receiving and Mail Services team is providing high quality, timely responses to customer requests, including JIRA tickets and Email correspondence
Daily management and human resources functions for mail services associates, including onboarding and offboarding requests (badge, visitor, etc.)
Ensuring all team members are trained on routine job duties, as well as response to safety issues (e.g. suspicious packages)
Producing and reviewing all required and client-requested reporting, including monthly reports, quarterly business reviews and other Ad-hoc and custom reporting
Serving as a key liaison from Workplace to other cross-functional partners, including IT, Security, high-volume users or business units and Executive Admins
Oversight of all mail and shipping vendors, including UPS, Mailroom tracking software and others (e.g. FedEx, DHL, all postage vendors)
Management of all financial activities associated with scope of services and managed vendors, including budgeting and reforecasting, payroll and expense costs
Oversight of shipping-related programs, including storage, merchandise sales, supplies ordering and all shipping-related needs generated from our client's remote work programs
Maintenance of all program-related information on our client's network, including customer request portal functionality, customer-facing program & policy information, iterative playbooks, processes and procedures and documentation stored on shared drives
Quality assurance that team members are meeting customer service and performance expectations through ticketing metrics, email etiquette and feedback from the Workplace team
Development, in partnership with client, of SLAs and KPIs to continuously improve team performance