Mailroom Quality Assurance Coordinator

Conduent•Erlanger, KY

2d•$16•Onsite

About The Position

We are seeking a dedicated and detail-oriented Mailroom Quality Assurance Coordinator to support our quality processes and help ensure client satisfaction and operational excellence. The ideal candidate is highly organized, has a strong understanding of standard operating procedures, and thrives in a fast-paced production environment.

Requirements

Excellent oral and written communication skills
Must be able to multi-task while maintaining accuracy
Attention to detail
Proficient math skills
Must be at least 18 years old and able to pass a criminal background check and drug screening
High school diploma or GED required
Comfortable using Microsoft Office (Word, Outlook, Excel)
Dependable and able to work full-time onsite

Responsibilities

Ensure all print and mail tasks are executed in compliance with established Standard Operating Procedures (SOPs).
Reprint and process damaged packages to ensure timely and accurate delivery to clients
Perform random quality inspections on printed and packaged materials to verify compliance with quality standards.
Maintain and verify the balance check log, ensuring all printed checks are accounted for and documented appropriately.
Collaborate with team members to meet daily production goals and client service-level agreements.
Report and document any errors, discrepancies, or equipment issues promptly.