Mail Room Supervisor

DRISCOLL HEALTH PLAN•Corpus Christi, TX

7d•Onsite

About The Position

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. This position is 100% onsite. Schedule: Monday-Friday 8:00am-5:00pm General Purpose of Job: This position manages the day-to-day operations of the Driscoll Health Plan Mailroom and its Staff. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the Director and/or Health Plan administration as required.

Requirements

Two year degree or Associate’s degree; or two years related experience and/or training; or equivalent combination of education and experience.
An understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram, and to illustrate a written process description as a workflow diagram.
Must have previous experience in a supervisory role.
Must have strong interpersonal skills to foster optimal relationships.
Should be detail oriented and efficient.
A high level of demonstrated experience computer skills is required to include, but not limited to: Microsoft applications (Word, Excel, Access, Power Point) and other database skills etc.

Nice To Haves

Experience in working with Mailroom software systems is preferred.

Responsibilities

Maintains utmost level of confidentiality at all times.
Adheres to Health System and Health Plan policies and procedures.
Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
Tracks and gathers data and other necessary information for preparing various reports in support of mailroom functions.
Performs other duties as assigned.
Ensures that Mailroom operations are streamlined and cost effective.
Ensures all mailings of member letters are in compliance with contractual requirements (HHSC/TDI).
Safeguards all member personal health information (PHI) in the performance of the mailroom duties to ensure that no PHI breach occurs.
Responsible for working with departments to build out material/letter mailing workflows
Responsible for coordinating the build of letters and enclosures within the Quadient mailroom software program.
Responsible for all returned mail and documentation with the Epic Tapestry system.
Responsible for reconciliation and management of invoices, letter prints and mailroom supplies.
Work directly with vendors to ensure adequate number of supplies are on hand.
Maintain oversight of Mailroom equipment and software contracts.
Maintain oversight of all new mailing projects and ad hoc project requests.
Responsible for providing letters and enclosures during HHSC and TDI audits.
Problem solves issues that may arise in the day-to-day operations of the mailroom to ensure that productivity is not impacted.
Responsible for ensuring that all organizational mail is received and delivered as quickly as possible.
Responsible for ensuring that outgoing mail is properly sealed, posted and transferred to the U.S. Postal Service or other delivery service timely. This includes preparation of bulk mail for mailing.
Ensures that all registered mail and incoming packages are receipted and accounted for daily.
Assists in maintaining accounts dealing with postal permits, fees and records of postal charges.
Responsible for assisting with the development of the budget.
Assists with member materials inventory to ensure that adequate inventory is on hand for member mailings.
Ensure that appeals, refund checks, returned checks and returned EOBs are handled according to established workflow and are processed timely.
Responsible for the supervision and mentoring of the Mailroom staff.
Responsible for ensuring that all monthly, quarterly and annual deliverables are met.
Responsible for ensuring that the Mailroom staff is educated on the standard operating procedures of the mailroom and operation of all equipment.
Effectively administers performance management system including: developmental feedback, goal setting, assesses competency and progressive discipline.
Strong knowledge of and effective in administering Health System and Health Plan policies and procedures.
Responsible for sound management of human resources.
Makes and implements decisions compatible with organizational goals.
Maintains composure, effectiveness, and flexibility under pressure.