Mail Room Clerk

NorthWest Arkansas Community College•Benton County Campus, AR

7d•$16

About The Position

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. Under the direction of the Inventory Control Manager, the Mail Room Clerk performs a variety of tasks, such as: serving the college with USPS mailing needs and to deliver prompt mail services, accepting incoming and outgoing mail, processing, sorting and delivering prompt mail services to various departments and campus locations; working with Operations staff to ensure Federal, state and local guidelines are met regarding surplus assets. Essential Duties: Coordinates the receipt, return, and delivery of USPS parcels. Delivers USPS and other parcels to various departments and campuses. Provide excellent customer service by working effectively with all departments providing mail needs as required. Researches and resolves complaints concerning distribution of mail across departments and campuses. Serves as back-up to the Warehouse Specialist. Maintain log of each mail service provided and run monthly reports to be turned into the Accounting department. Maintain a clean workspace and account for all postage for each department throughout the college. Troubleshoot and maintain mail equipment daily. Maintain and coordinate maintenance and inspection of Quadient mail metering machine with Omecorp Genesis Business Systems and operations. Bulk mailings – coordinate with departments and inspect and transport to post office. Work with Inventory Control Manager and Facilities Fiscal Support Analyst to ensure proper tracking, posting and shipping of surplus materials. Coordinate with other departments to ensure efficient and effective removal of surplus items from their possession. Perform other related duties as required or assigned.

Requirements

High school diploma or GED
Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education
At least 1 year of applicable work experience
Customer service skills required to interact and work effectively with the public, college Faculty and Staff and USPS employees
Knowledge of Microsoft office and ability to learn Omecorp Genesis Business Systems
Knowledge of College directory to locate Faculty and/or Staff offices
Must be able to operate mail meter, USPS process for certified mail, and College library and science kit mailing process
Ability to work effectively with minimal supervision
Ability to understand time constraints and work on a timely basis

Responsibilities

Coordinates the receipt, return, and delivery of USPS parcels.
Delivers USPS and other parcels to various departments and campuses.
Provide excellent customer service by working effectively with all departments providing mail needs as required.
Researches and resolves complaints concerning distribution of mail across departments and campuses.
Serves as back-up to the Warehouse Specialist.
Maintain log of each mail service provided and run monthly reports to be turned into the Accounting department.
Maintain a clean workspace and account for all postage for each department throughout the college.
Troubleshoot and maintain mail equipment daily.
Maintain and coordinate maintenance and inspection of Quadient mail metering machine with Omecorp Genesis Business Systems and operations.
Bulk mailings – coordinate with departments and inspect and transport to post office.
Work with Inventory Control Manager and Facilities Fiscal Support Analyst to ensure proper tracking, posting and shipping of surplus materials.
Coordinate with other departments to ensure efficient and effective removal of surplus items from their possession.
Perform other related duties as required or assigned.