Mail Payment Operations Support Representative

Telhio Credit Union • Columbus, OH

43d

About The Position

The Mail Payment Operations Support Representative provides critical back-office support to ensure smooth financial operations across the organization. Key responsibilities include processing deposit and loan payments with accuracy and timeliness, return mail processing, reviewing check order alerts and executing daily core maintenance reports, collaborating with cross-functional teams including Accounting, Collections, Fraud Risk, Titles, and IT ensuring compliance and high-quality service for both members and internal stakeholders. Success in this role demands exceptional attention to detail, strong independent work ethic, and a deep commitment to member service and regulatory compliance.

Requirements

• High School Diploma or Equivalent. (Required)
• 1-3 years' experience as a: Retail Banking (Preferred)
• 1 year of experience in: Member/ Customer Service (Preferred)
• Excellent verbal and written communication
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
• Strong research and problem-solving skills
• Ability to multitask and prioritize.

Nice To Haves

• Associate or bachelor's Degree (Preferred)

Responsibilities

• Process core database ticket requests and document all file maintenance changes.
• Review and process all mailed payments and deposits in accordance to bank regulatory requirements.
• Communicate with members via secure messaging, phone and mailings.
• Communicate with dealers regarding payoffs
• Partner with internal Fraud and Risk divisions to support the detection, escalation, and resolution of suspicious account activity.
• Handle Trustee/Chapter 13 recovery payments in coordination with Collections.
• Manage the accurate disbursement of mailed in funds for approved claims and process corresponding refunds that come through the mail.
• Manage return mail.
• Manage seasonal address changes to ensure proper mail delivery.
• Process home equity payoff quotes from external institutions.
• Fulfill call center mail requests via core database ticketing system.
• Manage check fraud alerts via third party system.
• Complete online Social Security and Asset Verifications.
• Review and process legal documents (garnishments, subpoenas, tax levies, child support) within required periods.
• Respond to internal inquiries regarding account and payment issues.
• Ensure data security and privacy practices are upheld.
• Ensure timely completion of daily/monthly reports and reviews.
• Ensure timely completion of mailed in payments and deposits.
• Ensure timely completion of and review of all returned mail.
• Participate in ongoing training to stay current on credit union updates and regulations.
• Provide timely, accurate support to internal staff.
• Demonstrate professionalism in communication, appearance, and conduct.

Benefits

• Competitive pay
• Benefits: several medical plan options, dental, free vision, free life and free disability insurance
• Matching and immediately vested 401(K) plan
• Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
• Opportunity for personal career growth, continued education and mentorship programs
• Volunteer opportunities impacting the local community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees