Mail Engineer

SAIC•Washington, DC

28d•Hybrid

About The Position

SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . Job Role Specific Requirements: Must have a minimum of 8 years of experience supporting enterprise messaging services, with a minimum of 5 years supporting Microsoft O365 email systems or equivalent. Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services. Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure. Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations. Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality. Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects. Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors. Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks. Assess and report performance, access, licensing, capacity, and recommend solutions. Participate in 24/7 rotation of On-Call support. Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders. Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles. Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust SAIC is looking for a Mail Engineer supporting the SAIC EITSS contract with U.S. Department of Transportation in Washington D.C. Responsible for supporting all messaging services. Supports the design of messaging architecture and implements enhancements. Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system. Executes mail engineering and operational tasks daily. Potential candidate is expected to work on-site at DOT HQ 2 days/week.

Requirements

Must have a minimum of 8 years of experience supporting enterprise messaging services, with a minimum of 5 years supporting Microsoft O365 email systems or equivalent.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance.

Nice To Haves

Certified in Microsoft O365 or equivalent.
Can maintain an effective customer relationship and workload/portfolio management with Federal and Contractor leadership, as well as End-users for delivery of Mail and MDM services.
Highly cohesive team member and a change agent while serving as a consultant.

Responsibilities

Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services.
Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure.
Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations.
Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality.
Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects.
Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors.
Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks.
Assess and report performance, access, licensing, capacity, and recommend solutions.
Participate in 24/7 rotation of On-Call support.
Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders.
Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles.
Supports the design of messaging architecture and implements enhancements.
Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system.
Executes mail engineering and operational tasks daily.