Exception Template - Admin/Clerical

Aston Carter • Durham, NC

2d • $20 - $22 • Onsite

About The Position

We are seeking a dedicated and detail-oriented Mail Clerk to join our team. This role involves managing mail and package handling operations at our Morrisville, NC location. As a Mail Clerk, you will ensure the efficient processing and distribution of incoming and outgoing deliveries while maintaining high standards of customer service and operational excellence.

Requirements

• At least one year of experience in corporate mailroom operations or related skills.
• Ability to lift a minimum of 50 lbs. and perform tasks safely and effectively.
• Knowledge of current postal codes, procedures, and regulations.
• Proficiency with various information technology tools and platforms.
• Strong attention to detail for handling sensitive mail and ensuring proper routing.
• Good communication, organization, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Self-motivated, confident, energetic, and flexible.

Nice To Haves

• Previous experience with FedEx or Amazon is a plus.

Responsibilities

• Process, handle, and maintain records for all incoming and outgoing courier and mail deliveries to ensure proper routing and labeling.
• Provide solutions for special requirements such as bulk mail and other unique needs.
• Maintain all mail stops and package rooms as appropriate.
• Research and follow-up with clients regarding tracking mail and/or packages.
• Perform mailroom inspections and inventory supplies.
• Support site operations and participate in the individual performance management program and personal development planning.
• Actively support an environment of teamwork, cooperation, and performance excellence.
• Proactively develop and maintain client relationships to provide exceptional service and achieve expected service levels.
• Comply with all requirements of client contracts and meet or exceed Key Performance Indicators.
• Identify opportunities for improved operational standards and recommend enhancements to the assistant/facility manager.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed