Mail Center Supervisor

Scripps College•Claremont, CA

1d•$25 - $31

About The Position

PRIMARY PURPOSE/GENERAL DESCRIPTION: Reporting to the Facilities Office Manager, the Mail Center Supervisor oversees and coordinates all aspects of mail center operations, including the distribution of incoming and outgoing mail and packages. This role serves as the primary liaison with external postal and courier services and ensures efficient, accurate, and customer-focused service for students, faculty, and staff. The Supervisor is responsible for leading daily operations, optimizing processes, and maintaining compliance with postal regulations and institutional standards. DESCRIPTION OF DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS: This information is intended to be a descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Perform other duties as assigned.

Requirements

Working knowledge of postal regulations, shipping systems, and mail processing equipment.
Proficiency with systems such as SCLogic, Quadient, Workday, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), or similar platforms.
Strong interpersonal skills with the ability to effectively engage with a diverse campus community and external vendors.
Excellent organizational, problem-solving, and time management skills, with the ability to prioritize competing demands.
Demonstrated ability to oversee budgets, analyze costs, and implement cost-saving measures.
Commitment to delivering high-quality customer service and continuous operational improvement.
Ability to interpret and apply policies, procedures, and safety guidelines.
Experience developing and documenting procedures, reports, and communications.
Proven ability to lead, train, and support staff in a team-oriented environment.
High school diploma or any combination of education, training, and experience that provides the required knowledge, skills, and abilities of the position.
Position requires a valid U.S. driver’s license and maintain a driving record acceptable to the Colleges’ insurance carrier.

Nice To Haves

Mailroom experience, knowledge of postal regulations, and experience in a higher education setting are preferred.

Responsibilities

Supervise, train, and provide daily direction to Mail Center staff to ensure timely and accurate processing of all incoming and outgoing U.S. and campus mail, including sorting, distribution, metering, and handling of courier services (e.g., FedEx, UPS, DHL, OnTrac).
Oversee all Mail Center operations, including on-campus mail delivery services, package handling, and inventory of supplies.
Ensure a high standard of customer service by responding to inquiries, resolving issues, and maintaining a service-oriented environment for students, faculty, and staff.
Proactively assess operational needs and implement process improvements to enhance efficiency, service quality, and cost-effectiveness.
Maintain, update, and enforce Mail Center procedures, policies, and training documentation.
Serve as a subject matter expert on postal regulations, shipping options, and campus mail procedures; communicate updates and changes to the campus community as needed.
Manage mailbox assignments, combinations, and maintenance, coordinate repairs and routine upkeep of mailboxes and equipment.
Monitor Mail Center budgets in collaboration with the Facilities Office Manager, including tracking expenses, preparing reports, and approving billing for postal and courier services.
Administer departmental billing processes, including interdepartmental charges and account reconciliation for postage and shipping services.
Maintain accurate databases for student mailbox assignments, enrollment status, and forwarding addresses.
Active support for the College’s Principles of Community and Institutional Values in the performance of job duties