Mail and Print Services Manager

IST Management Services•Hartford, CT

6d•$22 - $23•Onsite

About The Position

We are seeking a highly organized and detail-oriented Print & Mail Services Supervisor to oversee daily on-site operations while delivering exceptional customer service. This role requires strong leadership skills, hands-on experience with digital and offset printing, and a solid understanding of Command Workstation workflows. The ideal candidate will thrive in a fast-paced, high-volume production environment and possess working knowledge of bindery equipment. Who We Are In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! You can check out istmanagement.com for more info on us! Why Join Us Competitive compensation Stable, professional work environment Opportunity to work with advanced digital and print production technology Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, Identity Theft Protection and Bonus Incentives Hourly Compensation: $22.00 - $23.00 USD Schedule: Monday - Friday 8:00am - 5:00pm

Requirements

High School Diploma or equivalent GED
Proven experience in digital and offset printing environments
Strong working knowledge of Command Workstation
Hands-on experience with bindery equipment (cutter, folder, trio)
Strong attention to detail and organizational skills; Ability to multitask and prioritize in a fast-paced environment
Proficiency with standard office equipment and Microsoft Office applications
Ability to lift and move packages and print materials as required
Ability to stand for extended periods while operating production equipment

Nice To Haves

Prior supervisory or team leadership experience preferred

Responsibilities

Supervise and support the on-site office and production team
Deliver outstanding customer service with a professional, friendly, and cooperative attitude
Perform administrative tasks including typing correspondence, filing, copying, data entry, word processing, and mail distribution
Operate digital printing, copying, and scanning equipment to produce high-quality output
Demonstrate strong proficiency in digital printing with a firm understanding of Command Workstation
Support both digital and offset print production to meet quality, turnaround, and volume requirements
Operate bindery equipment including cutters, folders, and trios to complete finished products
Process inbound and outbound mail and packages, including scanning, sorting, and delivery
Maintain and update employee lists, logs, reports, and production documentation
Ensure adherence to business procedures, production standards, and safety guidelines
Demonstrate flexibility in meeting customer demands in a high-volume production environment