MackinVision Trainer / Customer Support
About The Position
Mackin Educational Resources is a 40-year-old Minnesota-based company known nationally for distributing print and digital content, makerspace products, professional learning solutions, and MackinVision LMS to K-12 schools, classrooms, and districts across the United States and worldwide. MackinVision is Mackin’s next-generation K-12 school library management software, designed to unify and manage print, digital, and multimedia resources into a flexible, school-wide system. Our software aims to support educators and librarians in delivering a superior learning experience with features like live analytics, teacher and student portals, and a streamlined, intuitive circulation interface. We are looking for a qualified, energetic, and motivated Trainer / Customer Support person to add to our growing team.
Requirements
- Ability to work effectively and collaboratively in a team environment within MackinVision and Mackin departments
- Experience meeting with customers in-person as well as experience conducting remote meetings via Zoom/GoogleMeet/etc.
- Ability to uncover customers' needs and present solutions that benefit both the customer and Mackin
- Understanding of the principles and processes for providing excellent training/customer service
- Ability to learn, develop product knowledge, and react quickly
- Understanding of library practices and overall educational practices
- A clean US drivers' license and flexibility to travel
- Knowledge of PK-12 education industry
- Professional presentation skills
- Minimum 4-year college degree, master’s degree in library or education preferred
Nice To Haves
- Familiarity or affinity with the education and/or library arenas
Responsibilities
- Participate in and/or deliver training and/or workshops of MackinVision to Librarians and Library support staff at K-12 schools
- Contribute to the production of training and support materials
- Assist in the development and delivery of customer support, training, and communication, including training videos or webinars, as required
- Help to continue to develop content for MackinVision training
- Represent and promote Mackin in a professional and positive manner at all times
- Contact and communicate with current customers to support products or services
- Support and train clients and associated personnel through phone, email, live chat, webinars and other electronic manners
- Use of remote access software for support/training sessions
- Reading and assimilating all software release notes and/or announcements to stay up to date with changes in the MackinVision Library application and supporting technologies
- Staying up-to-date with all internally distributed training, support materials, and resources
- Create and/or design custom services to fit individual customer needs
- Work effectively with members of the Customer Support Team
Benefits
- Paid Time Off (PTO)
- 401(k) retirement plan with employer match
- Health insurance plan options
- Tax Advantaged Accounts (HSA & FSA options)
- Employer Paid Life Insurance
- Voluntary Life Insurance options
- Long-Term Disability Insurance (LTD) and Short-Term Disability Insurance (STD)
- Paid Holidays including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, The Day After Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
