Customer Support Trainer

Accenture • Ops, ND

2d • Onsite

About The Position

The Customer Support Trainer: Key Responsibilities: Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support. Primary responsibility is to ensure that coaching, training and mentoring as well as domain expertise on Client specified processes, users, and customer service Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales Ensure that the current knowledge is updated regularly through huddles, monitoring, etc. Ensure that training content is kept up to date based on client feedback

Requirements

• This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX
• Must be flexible to work any shift including weekends and holidays
• The role requires candidate pass English Assessments with a minimum score of B2 for the written portion and C1 for the spoken portion
• Minimum of 3 years’ team management experience
• Minimum of 1 year of experience working in a customer support environment

Nice To Haves

• Ability to follow the strategic direction set by senior management when establishing near term goals
• Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
• Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impacted manner

Responsibilities

• Coordinates and oversees training for operations and new joiner orientation
• Promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support
• Ensure coaching, training and mentoring as well as domain expertise on Client specified processes, users, and customer service
• Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary
• Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales
• Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.
• Ensure that training content is kept up to date based on client feedback

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees