Machine Service Supervisor

Quinn Company•Salinas, CA

4h•$75,431 - $94,041

About The Position

Quinn Company — a top‑performing Caterpillar dealer with more than a century of industry leadership — is hiring a Machine Service Supervisor in Salinas, California. In this role, you will manage technicians, coordinate daily service operations, support customers, and collaborate with Service Managers and Coordinators to deliver exceptional service and productivity. Founded in 1919, Quinn Company sells, services, and rents a full line of construction, agricultural, and material‑handling equipment, along with diesel and natural gas engines. As a Caterpillar dealer, Quinn blends entrepreneurial agility with the global support of a Fortune 50 company.

Requirements

Associate’s degree in Business or a Technical discipline
Three to four years of related experience and/or training, or an equivalent combination of education and experience
Supervisory experience
Strong computer skills and general mechanical service knowledge
Strong communication and leadership abilities
Ability to multitask and coordinate daily technician activity

Responsibilities

Lead Technicians: Manage daily technician assignments and ensure timely arrival to customer job sites.
Collaborate With HR: Partner with HR representatives to support employee relations, performance, and development initiatives.
Support Repair Estimates: Work with Service Coordinators to provide accurate repair time and cost estimates.
Review Work Orders: Ensure complete and accurate work orders with all labor and parts captured from technicians’ reports.
Develop Technician Skills: Ensure technicians are properly trained and equipped for current and future Caterpillar products.
Support Performance Management: Assist or complete technician reviews using the PADS process.
Manage Service Vehicles: Oversee vehicle maintenance schedules, repairs, and overall appearance.
Promote Safety: Uphold a Safety First culture; complete injury reports accurately and promptly.
Communicate Proactively: Provide timely follow‑ups with customers regarding repair status and equipment needs.
Act as Interim Manager: Fill in for the Service Manager during absences.
Use Technology Effectively: Maintain proficiency with Microsoft Word, Excel, and PowerPoint.
Live the Quinn Values: Demonstrate Integrity, Teamwork, Respect, Quality, and Service in all interactions.