Mac IT Support Administrator

TEKsystems•Irvine, CA

1d•$30 - $40•Onsite

About The Position

Skills: okta, gsuite, macos, jamf, customer service, google suite, gmail, windows, imaging, Technical support, IT Support. Must have Apple Mac IT support experience--Mac only onsite, but company wide remote support will have just shy of 900 PC users. Onsite team uses softphones so headsets only. Mobile devices are used for 2FA and to receive forwarded calls. o G-Suite, Zoom, Okta, Jamf/Kandji, Slack, Jira, others? - G-Suite, Zoom, Okta, Jamf and Slack are must haves. Experience supporting a sales organization is preferred. Experience with inventory management and managing user lifecycle flows is also a must have. Be our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshooting Basic knowledge in server computing, networking, phone setup/support, and business applications Take ownership of new hire onboarding, from creating accounts to handing over the equipment Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions Develop and enforce security best-practices Coordinate with external vendors to get equipment serviced Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate Experience: Excellent customer service skills macOS, iOS, and Windows troubleshooting skills Experience supporting Zoom and Zoom Rooms Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling Familiarity with creation and updating Help Desk runbooks Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user Can coordinate and run AV events Proactively manages IT inventory of laptops, accessories, and software licenses Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps

Requirements

okta
gsuite
macos
jamf
customer service
google suite
gmail
windows
imaging
Technical support
IT Support
Apple Mac IT support experience
G-Suite, Zoom, Okta, Jamf and Slack are must haves
Experience supporting a sales organization is preferred
Experience with inventory management and managing user lifecycle flows
Basic knowledge in server computing, networking, phone setup/support, and business applications
Excellent customer service skills
macOS, iOS, and Windows troubleshooting skills
Experience supporting Zoom and Zoom Rooms
Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers
Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
Familiarity with creation and updating Help Desk runbooks
Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user
Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps

Nice To Haves

Apple Certified Support Professional
Okta Certified Professional
Jamf Certified Tech
Jira Administrator Certification
Jira Service Desk Administrator Certification

Responsibilities

Be our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshooting
Take ownership of new hire onboarding, from creating accounts to handing over the equipment
Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions
Develop and enforce security best-practices
Coordinate with external vendors to get equipment serviced
Coordinate and run AV events
Proactively manages IT inventory of laptops, accessories, and software licenses