M365 migration Specialist
About The Position
M365 migration Specialist Location : Remote Travel :- Heavy travel involved across different states ( at least 1per week ) . Provide onsite support to end-users post-M365 migration across designated locations. Troubleshoot and resolve issues related to:QW Email (Exchange Online) OneDrive for Business SharePoint Online Teams and other M365 apps Assist users with: Client configuration (Outlook, OneDrive sync, Teams setup). Profile setup and authentication issues . Diagnose and resolve network-related blocks impacting M365 services. Escalate complex issues to Level 2/3 support teams when necessary. Document and report recurring issues for continuous improvement. Provide end-user training and guidance on M365 features and best practices. Maintain compliance with organizational security and data protection policies.
Requirements
- M365 Administration & Troubleshooting 4-5 Years
- SharePoint Online & SharePoint Administration 4-5 Years
- OneDrive for Business (Sync, Sharing) 4-5 Years
- Exchange Online (Email & Outlook Support) 4-5 Years
- Microsoft Teams Support & Collaboration 4-5 Years
- Strong Communication and Customer Support important
- Qualified candidates must have valid US work authorization.
- Cognizant is unable to offer visa sponsorships for this role.
Responsibilities
- Provide onsite support to end-users post-M365 migration across designated locations.
- Troubleshoot and resolve issues related to:QW Email (Exchange Online) OneDrive for Business SharePoint Online Teams and other M365 apps
- Assist users with: Client configuration (Outlook, OneDrive sync, Teams setup).
- Profile setup and authentication issues .
- Diagnose and resolve network-related blocks impacting M365 services.
- Escalate complex issues to Level 2/3 support teams when necessary.
- Document and report recurring issues for continuous improvement.
- Provide end-user training and guidance on M365 features and best practices.
- Maintain compliance with organizational security and data protection policies.
Benefits
- This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
- Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
