LXR Experience Specialist - Hotel Del Coronado, a Curio Collection by Hilton

Hilton•Coronado, CA

2d•$30 - $30•Onsite

About The Position

The LXR Experience Specialist is a highly detailed, behind-the-scenes leadership role dedicated to elevating the luxury guest journey through proactive VIP engagement, strategic planning, and cross-departmental coordination. This position partners closely with Sales, Revenue Management, and Operations, acts as a VIP concierge for high-end clientele, and supports the execution and reporting of weekly LXR VIP activity. Rather than duplicating day-to-day front desk or supervisory tasks, this role focuses on pre-arrival planning, personalization, room blocking strategy, small group coordination, and post-stay follow-up to ensure seamless, revenue-conscious, and brand-aligned experiences.

Requirements

Minimum 2 years of experience in a luxury 5-star resort or luxury hospitality environment
Proven experience handling high-end VIP guests, owners, small groups, and room blocking
Prior supervisory or leadership experience preferred
Strong understanding of luxury service standards, personalization, and confidentiality
Experience coordinating across departments including Sales and Operations
Proficiency with PMS systems and room blocking tools preferred
Excellent organizational, communication, and problem-solving skills
Ability to manage multiple priorities in a fast-paced luxury environment

Nice To Haves

Prior supervisory or leadership experience preferred
Proficiency with PMS systems and room blocking tools preferred

Responsibilities

VIP & Guest Experience Management
Serve as the primary coordinator and concierge for VIP guests, repeat guests, owners, and special clientele
Handle high-end VIPs and small luxury groups with a strong emphasis on personalization and discretion
Prepare, maintain, and distribute the weekly LXR VIP arrival and departure report
Coordinate VIP amenities, personalized welcome notes, and special requests
Act as a liaison between Front Desk, Housekeeping, Engineering, Food & Beverage, and other departments to ensure flawless VIP execution
Anticipate guest needs and proactively resolve potential service gaps prior to arrival
Room Blocking & Revenue Coordination
Manage and oversee detailed room blocking strategies for VIPs, owners, room blocks, and multi-unit reservations
Coordinate complex room moves and multi-unit breaks to optimize guest satisfaction and operational efficiency
Partner with Sales and Revenue Management to support revenue equalization and inventory strategies
Ensure accurate, timely communication of room assignments, priorities, and changes across departments
Group & Special Program Oversight
Coordinate LXR groups and other designated small luxury group programs
Lead detailed pre-arrival planning and on-property execution for groups
Ensure group expectations are met or exceeded through proactive communication and follow-through
Track group feedback and identify opportunities to enhance future experiences
Leadership & Operational Support
Provide supervisory-level support while remaining primarily focused on experience-driven initiatives
Maintain a visible on-property presence during high-impact arrivals, VIP periods, and special events
Support consistency and training related to LXR brand standards and luxury service expectations
Identify trends, opportunities, and service gaps; communicate insights and recommendations to leadership
Reporting & Communication
Maintain detailed records of VIP preferences, history, feedback, and outcomes
Prepare weekly and ad-hoc summaries related to VIP activity and guest experience performance
Communicate effectively with ownership, LXR leadership, Sales, and operational teams

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education \: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs