Front Desk Agent - The Juniper, a Curio Collection Hotel by Hilton
About The Position
Juniper Hotel Cupertino, Curio Collection by Hilton is looking for their next Front Desk Agent to join our team! Our property has 224 guest rooms, about 11 miles west of downtown San Jose, and brings a modern boutique atmosphere to Silicon Valley. The hotel is less than 20 minutes from Levi's Stadium and San Jose Airport. Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite! The ideal candidate for this role will possess: Open availability with the ability to work AM/PM shifts, including weekdays, weekends, and holidays. The ability to effectively communication with English language-speaking guests. Previous Front Desk experience within the hospitality industry is a plus. Most importantly a service heart to deliver a high level of service to our guests! Shift Pattern \: Full-Time Hourly Rate \: $21.89 per hour What will I be doing? As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards: Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
Requirements
- Open availability with the ability to work AM/PM shifts, including weekdays, weekends, and holidays.
- The ability to effectively communication with English language-speaking guests.
- Most importantly a service heart to deliver a high level of service to our guests!
Nice To Haves
- Previous Front Desk experience within the hospitality industry is a plus.
Responsibilities
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely, friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
Benefits
- competitive health benefits
- career growth opportunities
- Go Hilton travel discount program
- free meals during shifts
- free parking onsite
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
