Luxury Resort Driver/Bellman

THE RANCH AT LAGUNA BEACH•Laguna Beach, CA

6d•$21 - $21•Onsite

About The Position

To provide professional and courteous service using Forbes standards for transportation and bellman services for The Ranch at Laguna Beach’s guests via luxury house cars to desired destinations, and team members to designated parking locations.

Requirements

High school or equivalent education required.
Valid state driver’s license required.
Must have clean driving record and be at age of 25 or older.
Prior experience as a luxury shuttle driver or valet and customer experience required.
Ability to operate all types of Luxury passenger vehicles (manual, electric and automatic, such as Tesla, Rivian, Porsche, etc.) required.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledge of the city, particularly tourist attractions.
Must have satisfactory driving record.
Knowledge of The Ranch operations, its services, and facilities.
Must be able to stand or drive and exert well-paced mobility for up to 8 hours in length.
Must be able to lift up to 75 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other team members.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Regular attendance is essential to the successful performance of this position.
Irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch.
In addition, attendance is required at all scheduled training sessions and meetings.
Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities.
Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Flexibility with working hours and on-call rotation.
All team members must maintain a neat, clean and well-groomed appearance per The Ranch and Forbes standards.

Responsibilities

Transport and shuttle guests on and off property in luxury hotel vehicles and golf carts to their desired destinations.
Assist with team member shuttle service.
Maintain continual contact with Guest Services via radio.
Remain aware of overall parking situation (# of spots available, current venue, traffic delays, road hazards)
Open and close shuttle doors for guests at pick up and drop off.
Remain compliant of all local and state traffic and roadway laws while on duty.
Assist associates with parking cars, conducting vehicle damage checks.
Maintain cleanliness of all vehicles used for transporting associates and guests.
Report any safety hazards or vehicle service indicators related to the shuttle (check engine light, low tire pressure, etc.)
Ensure proper etiquette when driving through property including, keeping speed, music and loud noises at minimum.
Greet guests immediately upon arrival in a professional and friendly manner, and escort guests to their rooms after check in.
Assist guests with their baggage through storage & delivery, loading and unloading baggage from vehicles upon check ins and check outs.
Provide a welcoming room orientation and inform guests of all safety features including doors, television, tablet and HVAC functionality.
Promote The Ranch at Laguna Beach offerings throughout the resort.
Assist guests with any additional requests such as directions to the pool, spa, ice maker, etc.
Shuttle guests and associates in golf carts around the resort and to and from the beach.
Deliver amenities and packages to guests as needed.
Assist with additional requests as needed per management.