Driver/Bellman

Westmont Group • Nashville, TN

2d

About The Position

The Bellperson/Driver greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

Job Description

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Transport guests to and from the hotel using the designated shuttle/van.
Assist guests by lifting and carrying guest baggage on and off the shuttle van, to room, or in bell closet as needed.
Provide information and respond to guest inquiries regarding hotel services, attractions, directions, etc. in order to maximize guest satisfaction.
Report any needed repairs and/or service of the shuttle/van. Adheres to all company policies and procedures.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists with maintaining the cleanliness of the lobby, atrium, and other hotel areas when need.
Perform any related duties as requested by supervisor/manager.

Requirements

• Valid Driver's License and good driving record
• Ability to walk, talk, stand, sit, stoop, and drive
• Ability to lift, push, and pull 75 lbs. regularly.

Nice To Haves

• Outgoing personality
• Ability to communicate effectively verbally
• Team player
• Ability to exceed expectations of guests
• Customer service focus

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Transport guests to and from the hotel using the designated shuttle/van.
• Assist guests by lifting and carrying guest baggage on and off the shuttle van, to room, or in bell closet as needed.
• Provide information and respond to guest inquiries regarding hotel services, attractions, directions, etc.
• Report any needed repairs and/or service of the shuttle/van.
• Adheres to all company policies and procedures.
• Maintain a neat, clean and well groomed appearance.
• Assists with maintaining the cleanliness of the lobby, atrium, and other hotel areas when need.
• Perform any related duties as requested by supervisor/manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed